Job Summary:

The Case Manager is responsible for the outpatient caseload: monitoring their weekly activities, assisting them with employment, housing, transitional, and other discharge planning requirements.

Essential Duties/Responsibilities:

• Develops and monitors Individual Program Plan for clients on caseload.
• Meets regularly with each client to discuss progress with program requirements, personal goals, program compliance, discusses, reviews, and helps with weekly schedules, passes, and reengaging clients to treatment.
• Maintains ongoing communication with referral providers and family members.
• Provides timely information to appropriate personnel for coordination of services and for reporting purposes.
• Completes all required paperwork for each client on caseload.
• Attends necessary meetings, conferences, and training within CRJ and with outside providers.
• Responsible for receiving referrals from the referral source and ensuring clients are scheduled within 2 business days of receiving the referral. If a client is not able to have intake scheduled within 2 weeks of referral, the case manager will inform JBCSSD referral source and work to remedy.
• Remain in close communication with clients to inform them of all appointments. Ensure the appointment reminder system is up to date and active to decrease no show rate.
• Meet with clients to assess needs and treatment progress and report back to the clinical team any necessary updates regarding client needs.
• Coordinates clinical case management services for clients with a variety of community-based service providers including in areas of housing, employment; screens and ensures clients’ eligibility for Medicaid, Medicare, and other benefits, including but not limited to SSI and SSDI; makes referrals for additional services and supports as needed.
• Meet weekly with Clinical Director for individual supervision to discuss cases, and problem solve any issues that may arise.

Required Skills/Abilities:

• Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency.
• Good communication skills and the ability to collaborate with staff members.
• Solid time management skills and the ability to prioritize tasks.
• Excellent typing skills and experience working with Windows, Microsoft Office, and Excel

Required Education and Experience:

• BS/BA from an accredited college or university in Criminal Justice, Human Service, or related field.

Preferred Education and Experience:

• One year of case management experience preferred.
• Experience with a correctional population preferred.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.

About CRJ: Our Mission, Your Opportunity

Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

• Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Our programs offer individual and group treatment and are geared toward promoting independence and improving life skills. Clients also receive support with job development, on-the-job coaching, and educational opportunities.
• Reentry Services (RS): Supporting people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.
• Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.
• Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We offer a holistic approach by working to connect clients to basic needs and offering support to create change and increase stronger coping and life skills.

CRJ is proud to be an equal opportunity employer. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.

Ready to make a difference? Apply today and be part of the change!