About CrucialLogics Inc.

We secure your business using native Microsoft technologies you already own.

We apply our Consulting with a Conscience^TM approach in our security philosophy.

• Security should be simple, easy to manage and scalable
• Security does not require a large investment in various point solutions
• Security is easily achieved by properly configuring technologies you already are paying for
• Reduce your attack footprint by reducing overall infrastructure

You will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach.

What you'll do

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems related to Microsoft Intune.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Provide accurate and timely logging of problems and resolution for problems in the problem management database.
• Escalate unresolved problems to the appropriate teams or personnel.
• Provide feedback on processes and make recommendations for improvements.
• Stay updated with system information, changes, and updates.
• Device Management: Manage and monitor devices connected to the organization’s network using Microsoft Intune. Experience with autopilot provisioning is a prerequisite for this role. Experience with Cloud and Hybrid enrollment and integration with Azure AD connect
• Application Management: Extensive experience with application packaging and deployment via Intune. Experienced with deployment of app protection and configuration policies
• Policy Configuration: Create and manage policies for devices and applications to ensure they meet the organization’s security standards.
• Technical Support: Provide technical support to users facing issues with devices or applications managed by Intune.
• Integration: Collaborate with other IT teams to integrate Intune with other systems and applications.
• Reporting: Conduct regular audits and generate reports on device usage, performance, and security.
• Updates: Stay updated with the latest Intune updates, features, and best practices.
• Security Updates: Ensure that all systems have the latest security updates and patches.
• Incident Response: Respond to security incidents and conduct investigations as needed.

Qualifications

• Proven experience in a helpdesk or customer support role.
• Strong knowledge of MDM, MAM (Microsoft Intune).
• Excellent problem-solving skills and ability to handle technical issues.
• Strong communication skills and ability to work in a team environment.
• Relevant Microsoft certifications are a plus.