About CrucialLogics Inc.

We secure your business using native Microsoft technologies you already own.

We apply our Consulting with a Conscience^TM approach in our security philosophy.

• Security should be simple, easy to manage and scalable
• Security does not require a large investment in various point solutions
• Security is easily achieved by properly configuring technologies you already are paying for
• Reduce your attack footprint by reducing overall infrastructure

You will never stop bad actors from targeting you. The goal in security is to put defences in place to detect the attempt before the breach.

About the role

We are looking for an experienced Senior Technical Support consultant to join our growing HyperCare support team at CrucialLogics.

This role involves directly supporting clients, acting as a resource for junior team members and supporting the delivery of IT services to ensure they meet the needs of our clients.

You will be joining a team of people that are delivering technology services to clients in the Biotech Field.

The ideal candidate will have a background in a variety of Microsoft technologies, an understanding of IT infrastructure, the ability to manage multiple projects and work streams, and a passion for delivering top-notch customer service.

This is an on-site position in Hamilton, Ontario.

What you'll do

• Provide technical guidance / support for consultants, staff and users.
• Manage relationships and interface with clients directly.
• Monitor IT systems and infrastructure to ensure they are functioning optimally and issues are addressed promptly.
• Lead the delivery of IT services to ensure they meet the needs and expectations of the business.
• Develop and implement IT service delivery strategies and plans.
• Ensure that IT services comply with all relevant laws, regulations, and company policies.
• Coordinate with client IT departments to plan and execute IT initiatives effectively.
• Maintain strong relationships with vendors and service providers to ensure that services are delivered in accordance with the agreed terms and conditions.
• Support a positive work environment that promotes service, quality, innovation and teamwork.
• Ensure timely communication of issues.
• Identify areas for improvement and implement strategies to increase the efficiency and effectiveness of IT services.
• Working schedule follows standard business hours and includes an on-call rotation.

Qualifications and Skills

• Proven experience as a senior technical resource, technical team lead or similar role.
• Ability to manage multiple tasks and priorities effectively.
• Excellent time management skills.
• Exceptional customer service skills.
• Strong problem-solving skills.
• Experience with: Active Directory, Azure, Microsoft Entra ID, Microsoft 365, Intune, networking, virtualization platforms.

Experience and Education

• · College diploma, University degree or equivalent experience.
• 3-5 years in a technical support role.
• Relevant Microsoft & industry standard certifications.