About CS Erickson

At CS Erickson, we are redefining what the industry expects from a trade company by building a world-class, professional organization. We instill confidence in our customers by making every interaction insightful, proactive, and simple. We offer solutions from electrical engineering to AV equipment and installation. More than just getting the job done, we take pride in going the extra mile on every project, ensuring expert craftsmanship and treating every facility as if it were our own.

If you’re excited about joining a team that’s on a mission to push the boundaries of what’s possible in the trades, we have opportunities for talented individuals. Our fast-paced, entrepreneurial culture rewards self-starters who want to contribute to an organization that’s leading the way in innovation, quality, and professionalism in the industry.

About the role

A Service Account Manager’s primary responsibility is to establish and maintain strong relationships with electrical service contractors, ensuring customer satisfaction and driving business growth. This position will serve as the main point of contact between the company and its electrical service clients, providing them with exceptional support, addressing their needs, and promoting the company's products and services. This role will play a critical part in achieving sales targets, expanding the client base, and maximizing revenue opportunities.

What you'll do

Client Relationship Management & Support

• Build and maintain long-term relationships with electrical service clients by understanding their needs, concerns, and preferences.
• Serve as a proactive point of contact—providing regular updates, addressing inquiries, resolving issues, and ensuring high client satisfaction.
• Coordinate with internal teams to ensure seamless service delivery and timely resolution of any challenges.

Business Development & Sales Execution

• Identify and pursue new business opportunities within the electrical service contractor market.
• Conduct outreach, sales presentations, and meetings to acquire new accounts and expand the client base.
• Collaborate with the sales team to develop and execute sales strategies, plans, and promotional efforts aligned with company objectives.

Revenue Growth & Account Expansion

• Meet and exceed sales targets through strategic selling, cross-selling, and upselling of products and services.
• Promote the value of the company’s offerings through tailored solutions and ongoing client engagement.
• Negotiate contracts and pricing agreements to secure mutually beneficial outcomes.

Market Insight & Forecasting

• Stay current on industry trends, competitor activities, and client feedback to identify new opportunities and enhance service offerings.
• Provide accurate sales forecasts and performance reports to the management team.
• Offer insights to marketing and product teams to inform development and positioning strategies.

Training & Budget Oversight

• Deliver training sessions, webinars, or presentations to educate clients on products, features, and best practices.
• Assist in managing the account management budget and contribute to sales and revenue forecasting efforts.

Qualifications

• Journeyman or Master Electrical License preferred, with 3–5 years of hands-on field experience in electrical services.
• Proven success in sales and account management, ideally within the electrical contracting or services industry.
• Strong knowledge of electrical systems, products, and service applications.
• Excellent communication, relationship-building, and negotiation skills.
• Demonstrated ability to manage a project portfolio of approximately $3M annually.
• Proficient in Microsoft Office and CRM software; experience with tools such as Accubid, McCormick, Bluebeam, Procore, and PlanGrid is highly desirable.
• Willingness to travel for client meetings, job site visits, and industry events.

Winning Behaviors and Competencies

• Real-time Communication is key to success: We will communicate real-time to our team members and clients. 
• Knowing our projects is key to success: Preplanning and continuous planning habits lead to success.  We will preplan every project, every time, no exceptions.
• Responsiveness is key to our success: We will deliver on time on all commitments and approach every request with a sense of urgency. This is our differentiator.
• Accountability is key to our success: I have a clear understanding of what I am responsible for and will ensure I have enabled good routines and habits that ensure successful outcomes. 
• We are professionals and will hold ourselves to the highest standards: The services and products we deliver will represent this belief. In return we will become role models for our youth, enhance our brand reputation and provide high value outcomes and exceptional experiences for our partners and clients.

CS Erickson is an equal opportunity employer

CS Erickson extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

CS Erickson is committed to working with and providing reasonable accommodation to applicants with disabilities. CS Erickson will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.