About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

We're excited to bring on a Head of Production and Operations to support our team of over 30 staff! This is a perfect role for an experienced people first leader who is passionate about process improvements and scalability.

Key Responsibilities include:

• Develop and execute a robust production and operations strategy that aligns with business goals and the direction set by the General Manager.
• Oversee the workflow and output of the workshop and jeweller teams, ensuring product quality and timely delivery.
• Oversee end-to-end quality control processes, working closely relevant stakeholders to identify and address issues.
• Manage relationships with suppliers and contractors to ensure delivery expectations, quality standards, and production timelines are consistently met. 
• Optimise stock allocation and inventory coordination to meet showroom and retail sales targets.
• Lead and implement scalable processes that reduce inefficiencies, improve resource use, and prepare the business for future growth.
• Collaborate with the General Manager on strategic projects to improve alignment between production, client solutions, and showroom operations. 
• Participate in performance reporting, reviews, and forecasting in alignment with broader business planning. 

What are we seeking?

• Proven experience managing large teams ideally within the retail space
• Excellent communication, collaboration, and leadership skills to drive cross-functional coordination.
• Demonstrated ability to optimise workflows, implementing scalable processes, and ensuring quality standards.
• Experience managing the supply chain and international shipping
• Exceptional process improvement experience, with a focus on reducing inefficiencies and enhancing workflows.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!