About us!

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position

This role is integral to the smooth running of our Flagship Melbourne Showroom! It would involve coordinating the team, appointments, physical space and a series of other administrative tasks that ensure an exceptional experience for our clients.

Key Responsibilities include

• Coordinate daily appointment schedules, ensuring the team is punctual, organised and prepared.
• Prepare consultation spaces and materials, including ring requests, order pickups and safe desk setups.
• Manage client drop-offs and pick-ups, such as resizing and polishing appointments, ensuring smooth and thoughtful service
• Deliver in-person reception duties by warmly welcoming and hosting all clients in the showroom.
• Support express pick up and drop off appointments
• Respond promptly and professionally to all client communications, including phone calls, emails, and other digital touch points.
• Ensure deliveries, equipment and other non-client-facing items are managed discreetly and professionally.
• Maintain a consistently clean, organised and visually appealing showroom environment.

What are we seeking?

• Experience in a receptionist, coordinator or administrative role, ideally in a retail or showroom environment.
• Strong interpersonal skills and a client-centric mindset, with a genuine desire to create outstanding experiences.
• Professional and polished presentation, with a strong alignment to our values and brand standards.
• Excellent verbal and written communication skills.
• Exceptional organisation and time management, with strong attention to detail.

What we offer

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!