About us!

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position

The Showroom Coordinator is responsible for supporting the delivery of exceptional client experiences by coordinating team members, preparing the showroom environment, and ensuring the smooth day-to-day operation of the space. This role plays a key part in managing client touch points, facilitating appointments, and supporting internal workflows across sales and client service functions. Working closely with the team, the Showroom Coordinator helps create a welcoming, organised, and professional environment while assisting with scheduling, administration, and communication to ensure every client interaction is seamless, thoughtful, and aligned with the brand’s values.

The required availability is the following -

Tuesday 8-4pm

Wednesday 8-4pm

Thursday 8-4pm

Friday 8-4pm

Saturday 7.30-3.30pm

Key Responsibilities include

• Coordinate daily appointment schedules, ensuring the team is punctual, organised and prepared.
• Prepare consultation spaces and materials, including ring requests, order pickups and safe desk setups.
• Manage client drop-offs and pick-ups, such as resizing and polishing appointments, ensuring smooth and thoughtful service
• Deliver in-person reception duties by warmly welcoming and hosting all clients in the showroom.
• Respond promptly and professionally to all client communications, including phone calls, emails, and other digital touch points.
• Ensure deliveries, equipment and other non-client-facing items are managed discreetly and professionally.
• Maintain a consistently clean, organised and visually appealing showroom environment.

What are we seeking?

• Experience in a receptionist, coordinator or administrative role, ideally in a retail or showroom environment.
• Strong interpersonal skills and a client-centric mindset, with a genuine desire to create outstanding experiences.
• Professional and polished presentation, with a strong alignment to our values and brand standards.
• Excellent verbal and written communication skills.
• Exceptional organisation and time management, with strong attention to detail.

What we offer

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney CBD, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!