About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

This is a exciting new position within the People & Culture team supporting the the capability, confidence and performance of Cullen’s retail teams by coordinating and enabling consistent, high-quality training and onboarding across all showroom locations. You would be partnering closely with retail, ensuring learning remains practical, engaging, current, and scalable as the business grows.

Key Responsibilities include:

• Coordinate Retail training programs end-to-end, ensuring learning priorities are understood, content is prepared, and training is delivered consistently across locations.
• Partner with Retail leaders and subject matter experts to translate operational and product knowledge into clear, engaging learning resources that reflect showroom on-the-ground experience. 
• Maintain and continuously improve Retail onboarding and induction experiences so new starters and new showrooms are equipped to perform confidently and deliver a consistent client experience. 
• Support Retail teams through a blend of in-person and virtual training, including capability uplift for new locations and targeted development for existing teams as required. 
• Build, manage and evolve Retail learning resources and on-demand content so knowledge is accessible, current, and supports long-term capability growth. 
• Administer and support Retail learning within the LMS and related systems, maintaining accurate learning records, reporting on participation/completion, and contributing to the ongoing development and adoption of learning platforms. 

What are we seeking?

• Experience coordinating training or learning programs in a fast-paced, client-facing or multi-site environment (Retail strongly preferred).
• Demonstrated ability to design and develop practical learning content from SME input, tailored to frontline roles.
• Experience working with LMS platforms or learning libraries, including basic administration, uploads, allocations, and reporting.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Comfortable facilitating training sessions virtually and in-person, and adapting to different learner needs. 

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!