About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

We're excited to be bringing on a Head of Retail to support our global showrooms and Client Solutions teams! This role will be providing clear leadership and direction to ensure all our showrooms provide exceptional client experiences. This role is perfect for someone from a retail leadership background excited about global expansion.

Key Responsibilities include:

• Support the global retail strategy to meet sales and service goals, ensuring every client interaction reflects Cullen’s values and high standards.
• Lead and unify global showroom and Client Solutions teams, fostering consistent client experience delivery, and high performance across regions.
• Act as an ambassador for company culture, embedding Cullen values across all retail locations. Foster a collaborative, positive environment grounded in unreasonable care, ensuring teams feel connected to our purpose.
• Partner with the technology team to support the continuous improvement of retail tech, including system updates, and resolution of system outages. 
• Guide the Client Solutions team to create seamless aftersales experiences, reinforcing loyalty and enhancing the full client journey.
• Support recruitment, succession planning and leadership development within the retail and Client Solutions teams.

What are we seeking?

• Demonstrated experience in a similar or relevant retail leadership, sales, or operations role, ideally within the jewellery or luxury retail industry.
• Strong understanding of international retail operations, sales and commercial strategies, and a proven track record of achieving sales and profitability targets.
• Proven track record in building high-performing teams and driving sales growth across varied markets.
• Strong tech and financial literacy to assist in supporting data driven decision making
• Experience leading large-scale change or expansion across markets is desirable.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!