Curiosity is an independent full-service collective of curious minds blending culture and data to craft distinctive, high-growth brands. With creative, media, strategy, and analytics as our superpowers, our agency runs on questions to find better answers for clients like P&G, DUDE Wipes, Native, Stop & Shop, and Holland America Line.

Our hardware includes national wins from Effie, Adweek, Campaign US, and Ad Age – including three wins for Ad Age Small Agency of the Year and two appearances on Ad Age A-List.

Position Overview:

The Account Supervisor serves as a vital partner to the Account Director, ensuring the seamless execution of client objectives and agency deliverables. This role focuses on maintaining strong client relationships, driving efficient and high-quality work, and fostering a collaborative and growth-oriented team environment. The Account Supervisor is responsible for bridging strategic goals with actionable plans, managing day-to-day operations and the execution of work, and mentoring team members to ensure both client and agency success.

Key Responsibilities:

Strategic Execution and Oversight

• Collaborate with the Account Director to develop and implement strategies that align with business objectives.
• Provide oversight and direction on campaigns, ensuring alignment with strategic goals and creative excellence.
• Translate client objectives into actionable plans, guiding the team on execution priorities and milestones.
• Monitor and analyze campaign performance, providing actionable insights to internal stakeholders and clients.

Client Relationship Management

• Build and maintain strong relationships with clients, acting as a strategic advisor and trusted executor.
• Proactively identify client needs and challenges, offering solutions that drive success.
• Serve as a point of escalation for appropriate client concerns, resolving issues efficiently and effectively.
• Ensure client satisfaction by consistently delivering high-quality work and exceeding expectations.
• Operational Efficiency and Risk Management
• Oversee and/or manage account operations to ensure projects are delivered on time, within scope, and on budget.
• Identify potential risks and implement solutions to mitigate challenges before they escalate.
• Promote operational best practices and process improvements to enhance efficiency and quality.
• Coordinate with external vendors and partners as needed to meet project requirements.

Team Support and Development

• Act as a leader within the account team, ensuring clear roles, responsibilities, and accountability.
• Facilitate alignment and communication across internal departments, including creative, media, and analytics teams.
• Support the onboarding of new team members by sharing best practices, tools, and processes.
• Mentor direct reports by providing regular feedback, professional development guidance, and performance evaluations.

Financial Oversight and Growth

• Manage account financials, including billing, invoicing, and collaborating with the Account Director on forecasting, to ensure profitability targets are met.
• Monitor account budgets and ensure resource allocation aligns with client priorities.
• Partner with the Account Director to identify and pursue opportunities for organic growth.
• Contribute to scope renewals and organic growth proposals by providing insights and recommendations based on day-to-day executional knowledge and learnings.

Key Characteristics and Attributes:

Strategic Mindset

• Ability to think critically and anticipate client needs, translating high-level goals into actionable strategies.
• A proactive problem-solver with a forward-thinking approach to client and agency success.

Collaborative Leadership

• Strong interpersonal skills with the ability to build rapport across diverse teams and client groups.
• A team leader who understands the big picture and inspires team members to achieve their best work.

Detail-Oriented and Results-Driven

• Meticulous in ensuring flawless execution of campaigns and deliverables.
• Focused on achieving measurable results, meeting deadlines, and exceeding client expectations.

Client-Centric Approach

• Committed to understanding client industries, challenges, and goals to deliver strategic, tailored solutions.
• Driven to consistently exceed client expectations and contribute to their success.

Qualifications:

• Bachelor’s degree in marketing, business, communications, or a related field.
• 5-7 years of experience in account management or a similar role within a marketing or advertising agency.
• Proven track record of managing campaigns and building strong client relationships.
• Solid understanding of integrated marketing and advertising principles.
• Proficiency in project management tools and financial tracking systems.
• Local candidate preferred.