Why Join Custer?

Custer creates personalized spaces that elevate well-being, promote innovation, and transform the communities in which we live and work. Established in 1981, Custer has grown beyond West Michigan to become a premier Steelcase dealership and a full-service interior solutions partner serving corporate, education, and healthcare clients. Our team delivers environments that empower people to do their best work - integrating workplace strategy, design, furniture, flooring, and technology to support a better way of working.

As Custer continues to grow, we’re seeking a Project Manager who thrives in fast-moving, real-world environments and takes pride in owning the physical execution of projects from start to finish. This role plays a key part in ensuring our projects scale with consistency, precision, and accountability.

 Opportunity at a Glance

At Custer, Project Managers are logistics-driven, field-integrated delivery leaders who own the execution of furniture projects – from factory lead times and multi-truck deliveries to on-site coordination and final punch wall-through.

While a traditional PM often manages plans and people, this role manages products, space, trades, timing, and real-world constraints. Success requires understanding how furniture is manufactured, shipped, stored, installed, and coordinated within active construction environments.

We’re seeking someone who can bring order to complexity, anticipates challenges before they arise, and confidently lead projects through the most visible and critical stages of delivery.

Job Responsibilities

• Lead all phases of the project management process, ensuring alignment with project scope, schedule, logistics, and client expectations.
• Develop and manage complex, multi-phase project schedules spanning weeks or months, coordinating multiple trades, services, and installation phases.
• Break down large, complex project scopes into manageable tasks and timelines to ensure seamless execution.
• Participate in construction and internal project meetings to align stakeholders and execution strategies.
• Conduct detailed pre-install site visits, assessing path of travel, staging areas, power locations, truck access, and building readiness.
• Plan and coordinate multi-truck deliveries, sorting and sequencing product to support efficient installation.
• Track vendor manufacturing processes, lead times, transit schedules, and operational constraints.
• Coordinate with storage partners to secure inventory solutions when required.
• Serve as the primary liaison between customers, internal teams, vendors, and trade partners.
• Communicate scope changes and prepare change orders as projects evolve.
• Collaborate with electrical and low-voltage partners to align furniture requirements with project specifications.
• Provide clients with regular updates on order status, delivery schedules, installation timelines, and punch list resolution.
• Lead customer meetings, manage expectations, and navigate project challenges with professionalism and transparency.
• Oversee final punch walk-throughs with customers and installers to ensure project completion and satisfaction.
• Read and markup floor plans using Bluebeam and create supporting project documentation in PowerPoint.
• Utilize dealer ERPs and project tracking tools to manage logistics, documentation, and execution.
• Follow established processes while identifying opportunities to improve efficiency and outcomes.

Qualifications

• Strong project management and logistics coordination skills with experience managing multi-phase projects.
• Ability to manage multiple projects at varying stages while maintaining accuracy, organization, and clear communication.
• High attention to detail across all aspects of project execution.
• Strong problem-solving skills with the ability to anticipate and mitigate risks in real-world environments.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Confidence working directly with clients, vendors, and trade partners.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Outlook, Word, and PowerPoint.
• Experience with dealer ERPs and project tracking systems.
• Self-motivated, adaptable, and comfortable working in fast-paced, deadline-driven environments.

Education, Experience & Other Requirements

• Bachelor’s degree or equivalent experience required.
• 3+ years of experience in project management, project coordination, or logistics.
• Experience in furniture, construction/service industry, manufacturing, or field-based delivery environments preferred.
• Experience with Procore, preferred.
• Reliable transportation required.
• • Ability to travel between project locations in Grand Rapids, Kalamazoo, and Fort Wayne.

Compensation & Benefits

• Salary will vary based on factors such as qualifications, experience, skill level and competencies.
• • For this role, the anticipated salary range is between $60,000.00-$80,000.00, with final level compensation determined based on relevant experience and alignment with the scope of the position.

The company offers a full range of benefits including: Medical, Prescription Drug, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off, Holidays, 401(k), and Short- & Long-Term Disability.