We create personalized spaces that elevate your well-being, promote, innovation, and transform the communities in which we live. Custer creates exceptional workspaces that empower people to do their best work. Established  in 1981, Custer now serves multiple territories reaching outside of West Michigan as a premier dealership of Steelcase furniture. Throughout four decades, our capabilities have expanded to offer interior solutions for small business, education, healthcare, and corporate clients. Custer designs and builds environments that maximize productivity and a sense of purpose, drawing on extensive research and established expertise. Providing full-service solutions including workplace 

strategy, design, integrated technology, commercial flooring, custom-tailored solutions and furniture, Custer delivers spaces that support a better way of working

Why Join Custer?

Great spaces require more than great ideas – they require disciplined execution. The Sales Coordinator pays a critical role in turning ideas into reality. If you are highly organized, detail-oriented, and energized by supporting a team in a fast-paced environment, the Sales Coordinator role offers an opportunity to contribute in a visible, impactful way—helping create spaces that elevate well-being and empower people to do their best work.

Opportunity at a Glance

The Sales Coordinator plays a vital role in supporting the sales process by ensuring seamless customer interactions, accurate order processing, and efficient administrative assistance for Account Manager(s) and Account Executive Account Managers(s). This position is responsible for managing internal workflows, coordinating with vendors, and maintaining precise documentation to enhance client satisfaction and drive operational efficiency.

 As a key contributor to the sales team, the Sales Coordinator assists with quote preparation, order audits, and bid package development while facilitating strong communication between internal teams and external partners. The ideal candidate is highly organized, detail-oriented, and proactive, with a strong customer service mindset and the ability to thrive in a fast-paced, team-driven environment.

By leveraging strong analytical skills, technical proficiency, and a deep understanding of sales processes, the Sales Coordinator ensures the smooth execution of sales transactions and provides essential support in delivering exceptional client experience.

Job Responsibilities

The Sales Coordinator contributes to the growth and success of Custer by achieving the following objectives:

• Support Account Manager(s) and Executive Account Manager(s) in managing customer relations by ensuring timely and accurate resolution of client concerns while maintaining a seamless internal workflow
• Assist the Account Manager(s) and Executive Account Manager(s) in resolving customer inquiries by researching issues, coordinating with internal teams, and identifying solutions, while relaying necessary information for direct client communication
• Develop a deep understanding of internal sales order processing procedures, including accurate application of processing codes and sales line associations for order entry
• Prepare, review, and edit sales team quotes for clients, ensuring accuracy in product specifications and pricing
• Conduct thorough audits of sales quotes prior to order placement to minimize errors and discrepancies
• Assist designers in efficiently importing quotes into the Hedberg system to support project workflow
• Assist Account Manager(s) and Executive Account Manager(s) with customer service and sales opportunities for existing customers
• Support the Account Manager(s) and Account Executive(s) throughout the sales process by assisting with proposals and administrative tasks
• Maintain in-depth knowledge of Steelcase and other vendor discount structures to ensure accurate pricing and cost assessments
• Communicate with vendors to obtain special pricing, product details, order entry support, and shipping status updates
• Contribute to the development of bid packages by gathering necessary documentation and supporting materials
• Coordinate the scheduling and delivery of loaner chairs and product samples for customer evaluations, as needed
• Accurately compute COM fabrics and ensure correct pricing in quotes
• Assist in Accounts Receivable collections, as needed
• Participate in team huddles, training sessions, and lunch-and-learn events to stay informed on industry trends, product updates, and best practices
• Foster a collaborative working environment by maintaining strong relationships with internal team members and cross-functional departments

Qualifications

• Detail-oriented with strong organizational and time management skills
• Analytical thinking skills to review quotes, audit for errors, and process information efficiently
• Strong customer service mindset with a focus on supporting Account Manager(s) and Account Executive(s) in delivering exceptional client experiences
• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment
• Positive attitude with a proactive and adaptable approach to supporting team needs
• Proficient in Microsoft Outlook, Word, and PowerPoint
• Advanced in Excel and Adobe PDF
• Knowledge of sales processes, bid preparation, and order fulfillment
• Ability to proactively assist in problem resolution
• Strong written and verbal communication skills for clear and professional internal correspondence
• Ability to adapt to changing priorities and manage stress effectively during high-volume or peak business periods
• Ability to quickly learn and apply new concepts and processes efficiently
• Understanding of logistics and supply chain processes, including order fulfillment, inventory, and vendor coordination

Education, Experience & Other Requirements

• High school diploma required
• Bachelor’s degree, preferred
• 2+ years’ experience in Customer Support, Order Fulfillment, or related field
• Experience with Hedberg order processing system, preferred

Compensation & Benefits

• Salary will vary based on factors such as qualifications, experience, skill level and competencies.
• The company offers a full range of benefits including: Medical, Prescription Drug, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off, Holidays, 401(k), and Short- & Long-Term Disability.