D-Wave (NYSE: QBTS), D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. We are the world’s first commercial supplier of quantum computers, and the only company building both annealing and gate-model quantum computers. Our mission is to help customers realize the value of quantum, today. Our quantum computers — the world’s largest — feature QPUs with sub-second response times and can be deployed on-premises or accessed through our quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations trust D-Wave with their toughest computational challenges. With over 200 million problems submitted to our quantum systems to date, our customers apply our technology to address use cases spanning optimization, artificial intelligence, research and more. Learn more about realizing the value of quantum computing today and how we’re shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many whitepapers. 

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

About the role

D-Wave is seeking a highly motivated and experienced Senior Service Engineer to help build and maintain our growing fleet of Quantum computing systems. In this role, you will join a team of smart, passionate engineers who care about making our systems run smoothly and creating the best experience for customers. 

This is a multi-disciplinary role involving applied mechanical, electrical, and cryogenic principles. Your primary responsibilities will include building, upgrading, maintaining, and troubleshooting/repairing complex quantum computing systems which are the foundation of our Leap™ quantum cloud service. In addition, you will use your expertise to help improve our systems and processes by working closely with our R&D teams. You will need to rely on excellent learning and problem-solving skills. There is no handbook for this role, but you'll have the support and knowledge of the whole company to learn from. 

This role is based in Burnaby, BC, with occasional travel to field sites. You will also be expected to join an on-call rotation that supports our production systems. As a customer-facing role, building good relationships with our partners is an important aspect of the work. 

What you'll do

• Participate in system builds, installs, upgrades and maintenance 
• Hands-on work and troubleshooting cryogenic and electro-mechanical systems in the lab and in the field 
• Work closely with the hardware team to progress system design, reliability, and serviceability 
• Develop and improve service and incident response procedures 
• Leverage your experience and knowledge to contribute to the team’s expertise 
• Build strong working relationships with partners and host facilities personnel 

About You

• Bachelor's degree in Engineering, Physics, or the equivalent education and experience 
• 3-5 years' experience maintaining and improving multi-disciplinary systems 
• Strong foundation in thermodynamics, fluid dynamics, and electro-mechanical devices  
• Excellent critical thinking and hands-on problem-solving skills 
• Strong organizational and communication skills 
• Ability to work on varied tasks with competing deadlines 
• Ability to work in a fast-paced team environment that is focused on priorities and end results 
• Ability to work independently on multiple projects 

Desired Qualifications

• Eligible to register as an Engineer-in training (EIT) or Professional Engineer (P.Eng.) with EGBC
• Experience working with cryogenic systems and/or high vacuum systems
• Experience with complex electro-mechanical systems or precision mechanics
• Experience leading multi-disciplinary teams
• Experience with P&IDs, fluid control systems, or electro-mechanical control systems
• Experience providing technical support
• Experience in technical product development
• Knowledge of scripting, PLC logic or programming languages such as Python and C/C++
• Understanding of networking protocols, IT infrastructure, and Linux/UNIX operating systems

Additional Requirements

• Must be willing to work flexible hours during busy periods (on-call rotation participation will be required) 
• Willingness and ability to travel to customer sites located across North America and Europe on occasion (~10%) 
• Ability to obtain work authorization in the USA 

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will explain how our rubrics work across all our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The base salary for this role is targeted between $101,600 - $152,400 CAD per year. The final offer is determined by your proficiencies within this level.   

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.