Company Overview

Dadosfera is transforming the data landscape with a platform that delivers advanced Data, AI, and Analytics capabilities—previously available only to tech giants like Meta, Amazon, Alphabet, and Microsoft—into the hands of small and medium-sized businesses. By democratizing access to these technologies, we empower our clients to accelerate business opportunities through AI-powered Data Apps.

Our platform minimizes the time spent on cloud management and streamlines the entire data lifecycle—from collection and exploration to processing and interaction—allowing clients to focus on their business goals. Built on a high-growth SaaS model, Dadosfera offers tailored solutions that meet real business needs.

What sets Dadosfera apart is our innovative focus on speed, scalability, and flexibility, combining big data storage with advanced analytics to drive strategic decision-making. Leveraging years of experience with data platform implementations on foreign public clouds, we now deliver a cost-effective, locally adapted solution tailored for both Brazilian and global markets. By blending deep expertise with localized infrastructure, Dadosfera provides a powerful, efficient tool that optimizes corporate data management and drives data-driven transformation.

About the job

At Dadosfera, we believe that customer success is our success. We are looking for a Junior Customer Success Analyst who is passionate about delivering value, building long-lasting relationships, and ensuring our clients achieve their business goals through our solutions.

Responsibilities

• Support customer onboarding and monitor the customer journey.
• Understand client needs and ensure they are extracting maximum value from Dadosfera solutions.
• Provide technical support and resolve issues efficiently.
• Conduct training sessions and provide guidance on how to use the solutions.
• Monitor customer satisfaction and engagement metrics.
• Collect feedback and suggest improvements in collaboration with Product, Technology, and Sales teams.
• Support customer retention and account expansion efforts.
• Organize and update information in CRM systems.
  
  

Minimum Qualifications

• Bachelor’s degree completed.
• Intermediate English proficiency.
• Previous experience in customer service, technical support, or related areas.
• Basic knowledge of technology and familiarity with CRM systems.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with an efficient and proactive approach.
• Organização e boa gestão do tempo.
• Capacidade de trabalhar em equipe e colaborar com diferentes áreas.

Preferred Qualifications

• Previous experience in Customer Success.
• Knowledge of data analysis tools.
• Intermediate or advanced English proficiency.
• Familiarity with CS metrics such as churn, NPS, and LTV.
• Certifications in Customer Success or related areas.
  
  

At Dadosfera, we celebrate diversity in all its forms and are committed to fostering an inclusive environment every day. We have zero tolerance for any form of discrimination.

Do you share our values? Then don’t wait — apply now!