About Darwin Homes Inc.

At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents - often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved.

Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents.

The Role

The Director of Asset Care Operations is an integral member of the Third Party Property Management leadership team, taking responsibility for Turns, Repairs & Maintenance, and Field Operations for a portfolio of 10,000+ Single Family Rental homes across the United States. In this role, you will design and implement operational processes to deliver on timelines, budgets, and quality standards for Turns, Repairs & Maintenance, and Inspections. 

What You'll Do:

• Build and implement a streamlined Turns process, utilizing technology to reduce Turn timelines, provide visibility into project status, and proactively meet client budget expectations at scale 
• Design workflows to ensure resident Repairs and Maintenance issues are resolved in a timely and cost-effective manner 
• Maintain strong vendor partnerships, ensuring vendors deliver high quality work on-time and on-budget and creating a sufficient vendor pool in each market 
• Lead a team of Turn Managers, Maintenance Managers, and Field Managers, setting their goals, driving their professional development, and managing performance 
• Regularly use financial reports and data to monitor performance to plan, and proactively develop solutions to address performance issues 
• Participate in client Quarterly Business Reviews, providing updates on KPIs and strategic initiatives 

Requirements:

• 10+ years of experience in the maintenance or construction industry, with a basic knowledge of plumbing, electrical, heating/cooling, and general repair
• 5+ years of experience in the Single Family Rental industry, with specific experience in Turns and Maintenance 
• 5 + years of experience leading a high-performing team, Managing Managers*
• 5+ years of experience using data to derive insights, and using those insights to make decisions

Preferred:

• Bachelor's degree

*Bonus Potential against KPIs up to $25,000

Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application. 

Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.