About DC BLOX

At DC BLOX, we’re shaping the future of digital infrastructure. Our mission is to empower businesses with robust, secure, and reliable solutions that enable them to thrive in an increasingly connected world.

Founded on the principles of innovation, integrity, and customer-centricity, DC BLOX provides cutting-edge colocation, cloud services, and network solutions tailored to our clients' unique needs.

Our team is made up of passionate professionals dedicated to excellence. We foster a collaborative and inclusive workplace culture where every voice is valued and innovation is encouraged. Whether you’re an experienced industry veteran or just starting your career, DC BLOX offers a range of opportunities for growth and development.

DC Blox operates on a hybrid schedule. We work in the office Tuesday - Thursday and remote on Mondays and Fridays.

Description Summary:

The Lead NOC Technician will oversee and enhance processes and systems that monitor, troubleshoot, and maintain our network, IT infrastructure, and building operations systems. Your primary focus will be ensuring optimal performance, uptime, and exceptional customer service. The ideal candidate will possess strong technical fundamentals, be detail oriented, possess excellent communication skills, and a proactive mindset, with a passion for professional growth.

Essential Duties:

• Monitor Network, IT and Building Management Systems: Utilize monitoring tools to oversee systems, applications, and infrastructure for potential issues or outages.
• Troubleshoot Issues: Identify, diagnose, and resolve Tier 1 and Tier 2-level incidents, escalating unresolved issues to Engineering support when necessary.
• Incident Management: Log, track, and update incidents and service requests in the ticketing system while adhering to established SLAs.
• Communicate with Stakeholders: Provide clear, concise updates to customers and internal teams regarding incidents, maintenance, or service interruptions.
• Routine Maintenance: Perform routine system checks, updates, and preventive maintenance to ensure the stability of the environment.
• Documentation: Create and update process documentation, troubleshooting guides, and system logs as necessary.
• Collaboration: Work closely with Engineering and Development teams to ensure quick resolution and continuous improvement of processes.

Education/Training/Experience:

• 3 - 5 years of experience in IT support, networking, or a related field.
• Associate degree in IT, Computer Science, or a related field preferred (or equivalent work experience).
• Familiarity with monitoring tools and ticketing systems (e.g., Centreon, Nagios, Cacti, ManageEngine, Jira, etc.).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
• Familiarity with Windows and Linux operating systems.
• Ability to read and interpret system logs and alerts.
• Exposure to virtualization technologies and cloud environments is a plus.
• Self-motivated and disciplined, with the ability to work independently and manage time effectively.
• Strong analytical and problem-solving abilities.
• Strong customer service experience with a customer-focused mindset, including troubleshooting technical issues, communicating effectively with end-users, and ensuring a positive support experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, high-pressure environment with tight deadlines.

Work Environment:

• This is a 24/7 operation requiring availability for day, evening, or night shifts, including weekends and holidays.
• Will require occasional on-call duties or afterhours work.