About the role

You'll help ensure channel partners receive accurate and timely support for their co-operative advertising and market development fund claims. By processing claims and pre-approvals with precision, you'll contribute to high-quality customer experiences.

No prior experience is required and experience of managing claims and policies is highly beneficial.

This is an existing vacancy.

What you'll do

Claim Processing

• Review and process co-op advertising claims and pre-approvals
• Calculate claim values using client procedures and compliance guidelines
• Scan and upload pre-approval and claim documentation as needed
• Review different types of advertising for compliance

Customer Support

• Handle written and verbal communication professionally and promptly
• Maintain high-quality standards and meet individual KPIs
• Be proactive in problem solving and apply policies consistently

Programme Expertise

• Develop deep knowledge of co-op advertising policies, procedures and programmes
• Apply policies and procedures accurately and consistently
• Enter claims into the platform accurately

What you'll bring

• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to apply logic to ambiguous situations
• Comfortable working with percentages and calculations

In addition to base salary we offer bonus, stock options plus a wide range of benefits.

About 360insights

360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.

We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.

We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.