Action in Community Through Service

At ACTS, our highly-trained staff and volunteers are committed to providing the best possible services to our clients every day.
ACTS fosters hope, provides relief, and promotes self-sufficiency for our Prince William area neighbors in crisis.  We are committed to
 creating a community where no one goes without or suffers alone.  Check out the programs and crisis services we offer, our volunteer
opportunities, and ways you or your company can partner with us to continue our positive impact!

Together we can make a difference in serving our neighbors.

The Domestic Violence and Sexual Assault Services Safe-house Supervisor will support the programs of ACTS that make a difference in the lives of our neighbors in crisis.  The position is responsible for all aspects of operations of the Domestic Violence and sexual assault safe-houses, and for providing management and administrative support for actions within the shelter to all Resident Assistants, Volunteers, Interns, and other staff. The Safe-house Supervisor will provide a trauma–informed environment to all occupants, ensure that the needs of the shelter occupants are being met and that all clients receive all appropriate services. This person will be in charge of training new staff, managing and scheduling, providing emergency coverage as needed, and be available to answer common questions on a day-to-day basis. This position requires you to be on call 24/7, in case of emergencies, and to serve on-call for housing placement for the Lethality Assessment Program (LAP), when needed. 

Benefits and Rewards:

• Full health insurance options with generous employer contribution for medical and 403(b) matching.

• Paid vacation and sick leave, personal time, paid lunch, comp time and Birthday time off!

• Additional time off from December 25 – January 1.   

• Serve with highly trained, effective crisis specialists.

• Grow your skills with free, award-winning training.

• Use your talents in a successful organization with over 50 years of significant impact in the community.

• Earn CPR, First Aid, and Narcan certifications, as well as other human service training.

Position Title and Department: Safe-house Supervisor, Domestic Violence and and Sexual Assault Services 

Salary: $63,647.45 per year ($1000 additional per year for bilingual capability in English and Spanish, French or Arabic and $1000 additional per year for additional degree of value to ACTS.) 

Reports to: Director, Domestic Violence and Sexual Assault Services

Hours per week and Schedule: 40 hours;  Mon – Fri, 10 a.m. – 5 p.m. Flexibility for client needs or events required

FLSA Classification: Exempt 

Essential: Yes; Client Contact Position: Yes 

Driving required: Yes; Personal vehicle required: No

Location:  Dumfries, VA

Effective Date (of description): 7/17/2026

Supervisory Responsibilities:  

• Recruits, interviews, hires, and trains new staff. 

• Oversees the daily workflow of the department.

• Provides constructive and timely performance evaluations.  

• Handles discipline and termination of employees in accordance with company policy.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

1.  Assure 24-hour coverage of both safe-houses by trained staff. 
2. Coordinate and manage Resident Assistants schedule and cover shifts, when needed. 
3. Ensure appropriate boundaries are adhered to between staff/interns and residents 
4. Implementation of all policies and protocols established by ACTS and other accrediting agencies; such as MSDS, OSHA, Health and Fire Inspections, assist Director of Domestic Violence and Sexual Assault with creating additional policies and protocols when needed, and train all staff and volunteers/interns. 
5. Train new employees on job responsibilities and expectations, program and agency policies, procedures and protocols, provide on-the-job training, and ensure that staff completes the required 40 hours of DV training per fiscal year. 
6. Provide regular supervision to assigned staff, including monitoring sick time use, time off requests, assignment of responsibilities within level, clarification of job expectations, monitoring job performance, staff compliance with agency requirements, and completion of competency evaluations. Immediately reports supervision issues to the Director. Maintains documentation of supervision sessions with staff. 
7. Provide crisis intervention, support, information, referrals/resources, to residents and to callers when answering the hotline. 
8. Monitor program occupancy and report daily vacancy, occupancy, number of beds available, and daily progress notes to the DV department. 
9. Assist when needed with the Rapid Rehousing Program to transition clients into permanent housing. 
10. Coordinate maintenance of the facility, supplies, food, etc. 
11. Interface with other agencies in the community and maintain community networks that support the agency’s mission and vision. 
12. Maintain client records and track statistical data relevant to domestic violence and sexual assault victims and enter data into the VADATA and any other data base entry system that is assigned. Submits all monthly stat reports and grant reports when needed.
13. Attend staff meetings and/or house meetings. 
14. Perform other duties as required. 

Required Knowledge, Skills, and Abilities: 

• A minimum of 40 hours of domestic violence and sexual assault crisis intervention training (provided by ACTS) 40 hours of continuing education per fiscal year. 

• Empathy, calm, compassion, and a non-judgmental attitude. 

• Ability to remain calm in emotionally charged situations, experience with de-escalation and conflict resolution. 

• Strong oral and written communication skills.

• Hold a valid driver’s license, acceptable driving record insurable by our insurance carrier and able to drive a [15’ box truck / van]. 

• Ability to meet the following physical requirements: including but not limited to-bending, squatting, and pushing/pulling/lifting up to 50 pounds, twisting, kneeling and standing/sitting for long periods of time. 

• Experience with safe-houses/shelter assisting domestic violence and sexual assault victims.

Preferred Knowledge, Skills and Abilities:

• Proficient with Microsoft Office Suite or related software.

• Bilingual capability (English and Spanish, French or Arabic)

Education and Experience: 

• Bachelor’s degree in social work, counseling, psychology, or related human services field. 

• Experience dealing with clients in crisis, as well as experience as a trainer and presenter.

• Three years of experience in a management/supervisory role. 
• Experience working in the field of domestic violence and sexual assault, particularly in shelters/safe-houses.

Physical Requirements: 

Examples:

• Ability to meet the following physical requirements: included but not limited to: bending, squatting, and pushing/pulling/lifting up to 50 pounds, twisting, kneeling and standing/sitting for long periods of time. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Policy

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Drug-Free Workplace Policy

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.  result in disciplinary action, up to and including discharge.