Billing Specialist

About Advocates for Life Skills & Opportunity (ALSO)

Founded in 1997, Advocates for Life Skills & Opportunity (ALSO) is one of Oregon's leading nonprofit providers of services for people with intellectual and developmental disabilities. We proudly serve individuals and families across 11 Oregon counties, delivering person-centered supports in homes, workplaces, schools, and communities.

At ALSO, we believe everyone deserves the opportunity to live, work, and participate fully in their community. Every day, our team helps people build meaningful lives through individualized supports that promote independence, choice, and inclusion.

Our Mission

To promote the full inclusion of people experiencing disabilities in the life of their community.

Our Vision

We envision a future where all people—including those living with intellectual and developmental disabilities—are fully included as valued members of their communities. We strive to provide equitable access to services and supports that reflect the preferences, goals, and values of each person, empowering self-determination, independence, meaningful employment, and a fulfilling quality of life.

Our Values

Our values shape every interaction—with the people we support, our teammates, and our communities.

Trust
We communicate with honesty, transparency, and integrity while fostering a safe and supportive environment.

Teamwork
We collaborate to bring out the best in one another and achieve meaningful outcomes together.

Innovation
We embrace creativity, curiosity, and new ideas to continuously improve the way we serve others.

Dignity
We honor each person's inherent worth and right to make choices about their own life.

Respect
We treat every individual with kindness, compassion, and appreciation.

Accountability
We take ownership of our actions, deliver on our commitments, and continuously pursue excellence.

Humility
We recognize that we are part of something bigger than ourselves and grow through learning, gratitude, and service.

Our Services

Employment Services

We partner with people to identify meaningful career opportunities and provide customized employment supports that foster long-term success and independence in the workplace.

Residential Services

Our residential programs provide individualized supports that help people live safely, independently, and as active members of their communities while honoring each person's goals and preferences. This is 24 hour supports working in a home setting with multiple people.

Supported Living & In-Home Services

We provide customized supports that help people maintain independence in their own homes and communities. Services are tailored to each individual's unique needs and personal goals. These are one on one supports in people's homes and communities.

Children's Services

Our Children's Services focus on helping children thrive in safe, nurturing, and supportive environments. We promote growth, independence, and meaningful community participation. This is 24 hour supports in a home setting with 2 to 3 children living together.

Benefits & Perks

At ALSO, we believe in investing in the people who invest in our mission. Eligible employees may enjoy:

Medical and dental insurance

401(k) with employer matching

Generous vacation time and sick leave

Double Time Paid Holidays (5 Holidays)

Employer provided Life Insurance for full time employees

Voluntary life insurance

Voluntary short-term and long-term disability insurance

Employee Assistance Program (EAP)

Peer-to-peer recognition and bonus programs

Milestone service recognition

Professional development and continuing education opportunities

Flexible scheduling opportunities

Career Development Pathways

Public Service Loan Eligibility

Join a team where your work makes a lasting impact every day. At ALSO, you'll build meaningful relationships, grow professionally, and help create more inclusive communities throughout Oregon.

Help sustain services that support people with intellectual and developmental disabilities to direct their own lives and pursue new opportunities. The Billing Specialist supports ALSO’s mission by securing accurate, timely payments for services delivered across our service lines.

Department: Finance Administration | Reports to: Financial Controller
Typical schedule: Monday through Friday, 8 a.m. to 4 p.m. Pacific Time

What you will do

Coordinate recurring billing for residential, supported living, community, in-home, employment, and behavior support services using eXPRS, Therap, Excel, and approved records.

Check that claims and invoices match verified services, current authorizations, and approved rates before submission.

Investigate rejected, suspended, denied, and unpaid claims. Identify missing billing, payment differences, and potential duplicates, and document follow-up.

Maintain authorization details, billing registers, reconciliations, and a shared calendar so Finance and service leaders can see what is complete and what needs attention.

Partner with service leaders to obtain reviewed documentation and resolve billing barriers. Escalate issues requiring approval to the Financial Controller.

Improve approved billing workflows, document procedures, test system changes, and maintain data for financial and operational reporting.

What you bring

We are looking for demonstrated skills in the areas below. Relevant examples may come from employment, education, volunteering, or other transferable experience.

Accuracy when reviewing records, entering data, and matching information across spreadsheets or systems.

Ability to organize recurring deadlines, track unresolved items, and follow through with colleagues.

Practical problem-solving skills and the judgment to ask questions or escalate when records do not support a claim.

Clear, respectful communication and care with confidential information.

Comfort learning software and using spreadsheets to organize, compare, and review data.

Experience and support

Experience with billing, invoicing, accounts receivable, reconciliations, eXPRS, Therap, or disability services is helpful. ALSO provides training in its systems and service-specific procedures.

How we work

This position contributes through collaboration and does not supervise advocates. You will work within approved procedures while taking ownership of billing follow-through and suggesting practical improvements. Service leaders verify services and documentation; the Financial Controller approves write-offs, nonstandard adjustments, accounting treatment, and major process changes.

Both office and remote participation are expected. Your supervisor will establish the combination of office and home workdays based on responsibilities and collaboration needs. Recurring deadlines may require agreed schedule adjustments. A home workspace must support assigned tasks and protect confidential information.

Accessibility and belonging

Work includes regular computer use, digital records, spreadsheets, and collaboration by email, messaging, phone, and meetings. Tasks may be performed seated, standing, or with an adapted workstation. Essential functions may be performed with reasonable accommodation.

Supports may include written procedures, checklists, clear priorities, focused work time, and other arrangements based on individual needs. Accessibility supports can be discussed with the supervisor and Advocate Relations. ALSO is an Equal Opportunity Employer.