About Answering Service Care

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business, ASC is built on a people-first culture, where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

• Warm, professional call handling
• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At ASC, we get it, so our clients don’t have to—and we want you to be part of our growing team.

Why Join ASC?

• A people-first culture that values long-term relationships and career growth
• Industry-leading training to build expertise across multiple industries
• Career stability and advancement opportunities with a company that has thrived for 50 years

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

If you are passionate about customer service and thrive in a professional, fast-paced environment, we would love to connect with you.

About the Role: Customer Account Representative

We are seeking a proactive and customer-focused Customer Account Representative (Level 1) to join our Customer Solutions team. This is an entry-level role ideal for someone beginning a career in technology and customer support. Perfect for someone who enjoys troubleshooting, solving problems, thinking critically, and using modern tools, including cloud applications, automation and AI, to support our clients!

Location: In-office Position at ASC’s Margate, FL Headquarters

Key Responsibilities

• Timely handle direct client requests via multiple channels including calls, emails, SMS and live chat, providing excellent communication and customer service. 
• Communicate with clients to root cause issues to aim for first contact resolution and customer satisfaction. 
• Develop and maintain strong relations with clients to meet quality expectations. 
• Build and maintain new and existing client accounts within our cloud platform. 
• Apply strong critical thinking, problem-solving, and efficiency to diagnose issues and deliver quick resolutions.
• Use knowledge bases, documentation, automation, and AI tools to help find answers and improve productivity.
• Maintain accurate ticket documentation and follow established processes.
• Assist with system updates, routine maintenance, inventory, and technology improvements.
• Collaborate with Customer Solutions and Customer Success team members to resolve escalated issues and develop new skills.

Qualifications

• Strong critical thinking, troubleshooting, and analytical abilities.
• Excellent written and verbal communication skills.
• Familiarity with Windows, macOS, and multitasking via modern browsers. 
• Ability to learn quickly, work efficiently, and utilize modern technology solutions and AI tools.

• Experience with ticketing systems (Hubspot, Salesforce, Zendesk, etc).
• Exposure to AWS or other cloud platforms.
• Experience with VoIP or phone systems (RingCentral, Zoom Phone, 8x8).
• Familiarity with Google Workspace.
• Prior customer service or help desk experience is a plus.

Ready to embark on this rewarding journey? Apply now and become an essential part of our Customer Solutions Team!

Location: In-office Position at ASC’s Margate, FL Headquarters

Open shifts: Full Time

Compensation: Starting at $19.23/hr

Benefit Highlights:

• Weekly Pay
• Paid Training
• Health/Dental/Vision & Term Life
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses) 
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks
• Reward and Recognition platform 
• 401k
• And More!