Housekeeping Manager Hotel Ulysses Baltimore

ASH Hotels designs, develops, owns, and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations within the walls of a beautifully restored local landmark. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences, whether stopping in for a drink or staying during their travels. Located in Baltimore's historic Mount Vernon neighborhood, the landmark Latrobe building has been thoughtfully restored to carry on its legacy. The property features 116 guest rooms, Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon-style café. More than a destination for travelers, Ulysses is a contributor to Baltimore's artistic traditions and contemporary culture.

About the Role

A natural leader who is approachable, organized, and service-oriented, the Housekeeping Manager will value team engagement as much as exceptional cleanliness, operational efficiency, and maintaining ASH brand standards.

• Manages, hires, trains, and develops housekeeping team members in accordance with property and ASH standards.
• Ensures guest rooms, hallways, lobbies, public areas, storage spaces, work areas, and hotel grounds meet or exceed ASH cleanliness standards.
• Adheres to hotel health and safety guidelines.
• Reports workplace accidents and incidents promptly.
• Manages the hotel's Lost & Found program.
• Ensures guest satisfaction by promptly addressing concerns, requests, and correspondence.
• Coaches and supports team members to maintain performance and service standards.
• Develops and maintains a comprehensive deep-cleaning program.
• Conducts monthly departmental meetings.
• Establishes a strong working relationship with the Engineering Department to coordinate repairs and preventive maintenance.
• Communicates effectively with Front Office, Engineering, Management, and other departments to ensure seamless operations.
• Maintains an elevated guest experience through consistent adherence to ASH cleanliness and presentation standards.
• Monitors departmental budgets, inventory levels, and expenses to ensure operational efficiency.
• Oversees housekeeping supplies, purchasing, and inventory organization.
• Conducts regular inspections of guest rooms, public spaces, and back-of-house areas, providing feedback to team members.
• Manages departmental scheduling and weekly payroll.
• Conducts daily pre-shift meetings to communicate priorities, assignments, and operational updates.

Our Ideal Candidate:

• Is passionate about providing exceptional service in accordance with ASH brand standards.
• Demonstrates extraordinary attention to detail, meets deadlines, and consistently follows through.
• Is an effective listener who understands and resolves concerns raised by guests and coworkers.
• Is a creative, hands-on problem solver who takes initiative.
• Possesses strong leadership, teamwork, and interpersonal skills, with previous supervisory experience.
• Is available to work a flexible schedule, including weekdays, weekends, and holidays.
• Performs effectively in a fast-paced, high-pressure environment.
• Is comfortable using technology, including Microsoft Excel for scheduling, inventory, and budgeting.
• Thrives in an environment where service, creativity, optimism, and design shape the guest experience.
• Can lift up to 20 pounds regularly and up to 40 pounds occasionally, with or without reasonable accommodation, and stand or walk for extended periods.
• Demonstrates exceptional communication skills and understands the importance of proactive communication.
• Has previous hotel housekeeping experience, preferably in a leadership role.
• Is ideally bilingual in English and Spanish.

Compensation & Benefits

Salary Range: $55,000–$60,000 annually, commensurate with experience.

• Health, dental, and vision insurance with generous company contributions.
• 401(k) with company match.
• Annually: 10 vacation days, 5 paid sick days, 4 paid personal days, and 11 paid holidays.
• 50% food and beverage discount and discounted hotel rooms.
• Opportunities for professional growth within parent company ASH NYC.

ASH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, ASH complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ASH expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of ASH employees to perform their job duties may result in disciplinary action, up to and including termination.