Delivery Operations Associate

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

The Delivery Operations Associate provides support and coordination across high-volume, repeatable integration workflows and supports broader Delivery Operations initiatives.

As Delivery Operations Associate, you will focus on day-to-day operational execution, process adherence, and issue resolution for customer inquiries through the Customer Operations inbox and designated integration domains, including prescription drug monitoring program (PDMP) implementations. You will ensure consistent execution, strengthen process clarity, and drive measurable improvements in efficiency, reliability, and scalability.

This role requires strong operational judgment, disciplined execution, and the ability to coordinate and influence cross-functional teams.

What You’ll Do:

• Support escalations for designated Delivery Operations workflows.
• Execute integration processes and ensure reliable, consistent execution.
• Analyze operational issues, identify root causes, and recommend or implement practical solutions.
• Assist with prioritization and coordination of integration-related work across the team.
• Identify workflow gaps and implement improvements to increase clarity and efficiency.
• Update and refine documentation, SOPs, and operational standards within assigned areas.
• Partner with Engineering, Product, and Customer Operations to resolve integration-related challenges.
• Optimize project tracking and execution within Cloud Coach to ensure visibility and accountability.
• Support system and workflow improvements across Salesforce, Customer Connect, Cloud Coach, Jira, and related platforms.
• Contribute to automation and AI-enabled enhancements that improve efficiency and scalability.
• Support Delivery leadership in aligning priorities and maintaining operational continuity.
• Model strong execution standards, accountability, and proactive problem-solving.

What Success Looks Like…

In 3 months…

• Develop a working understanding of Bamboo Health’s product processes.
• Become proficient in internal tools used to support tracking and documentation (i.e. Salesforce and Cloud Coach).
• Consistently maintain accurate project data and administrative records for assigned work.
• Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.

In 6 months…

• Independently manage assigned administrative responsibilities with minimal oversight.
• Effectively support Bamboo Health colleagues while balancing other project and administrative work.
• Proactively identify data inconsistencies, risks, or inefficiencies and communicate them clearly to stakeholders.
• Build strong working relationships across the Delivery team and related functions.

In 12 months…

• Be a reliable and trusted contributor to both supported projects and broader initiatives.
• Contribute to improvements in project tracking, documentation, or administrative processes.
• Meet or exceed individual performance goals and support team-level objectives. 

What You Need:

• Proven experience in an administrative, project coordination, or operations role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communications skills.
• Strong organization skills and attention to detail
• Ability to manage multiple priorities and deadlines.
• Ability to work effectively both independently and collaboratively across teams.
• Familiarity with Salesforce, Cloud Coach, and JIRA preferred.
• Experience with healthcare technology, system integrations, or PDMPs preferred
• A proactive mindset with a willingness to learn new tools, products, and processes.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions. 
• The ability to travel periodically for work.

What You Get:

• Join one of the fastest growing health IT companies in the country
• Have the autonomy to build something with an enthusiastically supportive team
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors
• Receive competitive compensation, including health, dental, vision and other benefits

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.  

We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.  

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

#LI-Remote