Essential Duties and Responsibilities

The essential functions include, but are not limited to the following : 

• Maintain consistent outbound communication with leads and prospects.
• Inform clients about any expiring recurring services and assist with rewriting estimates as needed.
• Use excellent customer service skills to drive membership sales.
• Enter detailed notes into Service Titan and tracking spreadsheets.
• Relay important information to the assigned business units: Drains, Backflow, Water Filtration, HVAC , Lining and Repipe.
• Call at least 50 customers per day.
• Meet a minimum goal of 10 sold estimates each work week.
• Ensure that potential leads are processed and removed from the estimate file within one business day.
• Maintain outbound communication until a lead or prospect is reached or confirmed as invalid.
• Display a professional and positive attitude towards all leads and prospects.
• Build relationships with clients by asking insightful questions to understand their needs and utilizing strong communication skills.
• Follow approved scripts and dialogues provided by the company.
• Use all lead and prospect tracking methods provided by the company.
• Promptly report any escalated customer concerns to management.
• Ensure that interactions with all estimated opportunities are maintained within a 30-day period to secure commission.
• Attend training sessions, teleconference calls, and meetings as required by the company.
• Follow the inside sales rules and vetting process to be eligible for commission on sales.

Qualifications:

• 3 or more years of experience in Inside Sales within an office environment
• Prefer prior work in home services industry but not required
• Excellent organizational and communication skills
• Exceptional customer service 

Physical Requirements:

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine, or scanner).

Environmental Conditions:

• Climate-controlled office setting.

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe’s studio apartment in Pacific Beach, with one goal in mind – give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego’s most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!