About Carv and Motion Metrics

Motion Metrics Ltd is a London-based, sports technology scale-up with offices in London (UK) and Innsbruck (Austria). Our first product is Carv, the world's first digital ski coach. Our smart trackers retrofit to any ski boot to measure motion, which is then processed via our iOS or Android app to provide real time coaching.

We have worked with top-level instructors from PSIA (The Professional Ski Instructors of America), CSIA (Canadian Ski Instructors Association) & Interski to create algorithms that effectively assess ski technique. Carv gives real-time feedback through your headphones, to help take your skiing to the next level through practical, skier-specific advice.

Carv is pioneering a new type of sports wearable device within the fast-growing sports-tech industry. This far, sports wearables have focused on tracking and motivation. But Carv offers a teaching and coaching service, forging a new path within this sector. Carv has the capacity to transform ski technique by providing one-on-one coaching for each day of skiing — and we’re then able to use the learnings from thousands of athletes to improve the technique of an individual skier in fun, interactive and effective ways.

This is an outstanding opportunity to work in a fast-growing, sports technology scale-up in London, alongside a fantastic team of operations and marketing experts, hardware and software engineers, who are all passionate about changing the paradigm of coaching.

Here’s what the press are saying:

“The biggest testament to Carv’s coaching abilities is that I could see my skiing improving in only a few hours” — 5* review in Stuff Magazine

“Carv is surprisingly addictive” — Financial Times

"The speed with which real-time coaching was ironing out the wrinkles in my technique was striking. There’s no other way to get feedback quite like this. Instructors can only give you a debrief after your descent — and even then it will be based on what they suppose is going on in your boots. Carv’s coaching comes straight from the sole." — Sunday Times

About the role

• We’re looking for individuals to help us forge this new path within the sports-tech industry. After onboarding and training, the successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations.
• The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world-renowned snowsports destination. Here, they’ll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria. It’s a fun opportunity to live, work and ski with senior members of the team and gain exposure to the wider business and day-to-day operations.
• Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy. We have two internship phasings:

• • September 2026 — March 2027
  • November 2026 — April 2027

What you'll do

• Process and respond to customer queries through all Carv communication channels
• Answer incoming customer calls regarding billing issues, product queries and general customer concerns
• Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella
• Be part of a team of interns to help drive success by problem solving and turning frustrated clients into repeat customers
• Work on cases with other departments while in specific rotations
• Work closely with the Operations and Product team, providing a direct impact on the business from day one

Ideal candidate

• We’re looking for outgoing, customer-focused individuals, with the ability to produce high quality work both as part of a team and under their own initiative. Previous experience working in a customer-facing role would be advantageous, but is not required.
• A knack for problem-solving however, is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem. The successful candidates for this role will have a strong command of the company’s customer success policies and be well-trained in product knowledge — critical for offering quick and accurate assistance to customers.
• This role would be ideal for individuals who have just graduated university and are looking to spend their winter in the Alps, while also gaining insight into the fast-paced, dynamic work environment of a successful sports-tech startup.

We're looking for someone who:

• Is friendly and articulate, and fluent in English
• Is an outgoing person that is organised and diligent
• Is effective at communicating in person, over the phone and through email
• Is able to form and communicate ideas in a clear and concise manner
• Enjoys working in close collaboration with team members, while also having the capacity to self-manage and prioritise their workload independently
• Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
• Thrives in a fast-moving and evolving work environment
• Is computer literate, with good knowledge of Google Docs, Excel and Slides, as well as the confidence to get to grips quickly with internal software systems

Advantageous, but not required:

• A skier with a love of the great outdoors and some knowledge of ski technique and equipment
• Conversational German skills

Location:

• The internship will be based from our London office, a short walk from Vauxhall. When based in London we have a hybrid work policy to allow a flexible approach to working both from home and the office.
• The internship will also include assigned time in Innsbruck, Austria during the ski season. Innsbruck is a vibrant and well-connected university town with ski resorts all over the local area — known as the “heart of the Alps” and the perfect mountain base.

Duration:

• Two phasings, one from September 2026 to March 2027 — and the other from November 2026 until April 2027. This role is 37.5 hours per week worked on a rota with the other interns. This will include evening and weekend shifts.

Renumeration:

• UK National Living Wage
• Opportunity to work from Innsbruck office with fully-subsidised accommodation in the company flats
• Innsbruck season pass for local ski resorts
• Travel to and from Innsbruck

Applications:

• Fill out the form below to apply!