ClearStar, Inc. is a 30-year leader in background and medical screening technology, and we are building the operational foundation that will carry the company into its next chapter. To lead that work at an enterprise level, ClearStar is seeking an Operations Excellence Analyst who will drive process excellence across the organization, partnering with business units company-wide to document how work gets done, identify where it can be done better, and standardize how performance is measured and managed.
This role brings core business analysis skills — process mapping, requirements gathering, data analysis, and stakeholder facilitation — to bear on enterprise-wide operational improvement rather than a single department or initiative. A working awareness of automation and AI-enabled tools is expected so the Analyst can recognize when they may be relevant, but the role’s focus is broader operational excellence, not automation or AI specialization.
• Enterprise Process Documentation and Improvement
◦ Partner with business units across the enterprise to document current-state processes and identify opportunities for improvement and standardization
◦ Gather, document, and validate business requirements for cross-functional process improvement initiatives
◦ Analyze operational data to identify trends, root causes, and opportunities for standardization across departments
◦ Support prioritization of the enterprise process improvement pipeline in partnership with leadership
• Standards and Frameworks
◦ Develop and maintain enterprise-wide process excellence standards, frameworks, playbooks, and documentation
◦ Ensure process documentation is current, clear, and actively used across business units
◦ Serve as a liaison between operations, business units, and other functional teams on enterprise process excellence initiatives
• Stakeholder Facilitation and Collaboration
◦ Facilitate workshops and stakeholder interviews across business units to surface pain points and improvement opportunities
◦ Collaborate with process owners and technology teams to translate improvement opportunities into actionable initiatives
◦ Support change management and communication planning for enterprise process initiatives
• Measurement and Reporting
◦ Track, measure, and report on the outcomes of process excellence initiatives, including efficiency, quality, and cost impact, at an enterprise level
◦ Provide leadership with enterprise-wide visibility into process performance trends and improvement outcomes
• Technology Awareness
◦ Maintain a working awareness of automation and AI-enabled tools relevant to process improvement, and flag potential opportunities to the appropriate teams
◦ Deep technical specialization in automation or AI tools is not required for this role
What Success Looks Like in 6 Months
• The enterprise has a consistent, standardized approach to identifying and executing process improvements
• Cross-department initiatives are underway and measurably improving efficiency, quality, or cost
• Business units across the organization trust and actively use the process documentation and frameworks this role maintains
• Leadership has enterprise-wide visibility into process performance trends and improvement outcomes
• The process improvement pipeline is prioritized, documented, and actively managed
• 3–5 years of experience in business analysis, process improvement, or operations excellence
• Demonstrated experience with process mapping, business requirements gathering, and data analysis
• Strong analytical skills with proficiency in Excel and comfort working with reporting or business intelligence tools
• Excellent written and verbal communication skills, including experience presenting findings to stakeholders across departments
• Ability to work cross-functionally across multiple departments and business units, and to work independently with minimal supervision
• Bachelor’s degree in Business, Operations, or a related field, or equivalent experience
Preferred Qualifications
• Experience with process improvement methodologies such as Lean or Six Sigma
• Experience supporting organizational change management
• General awareness of automation or AI-enabled tools and their potential impact on operations; hands-on experience is a plus but not required
• Background screening, HR technology, or B2B SaaS industry experience
ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington.
The pay range for this position is $90,000 – $120,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors.
ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications.
Operations
Remote (United States)
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