Community Phone is building the best phone for communities in America. We are your hair salon's business phone, the auto-body shop that texts you or gets appointments, your local government agency's operations line, and your mom's phone that she sometimes answers on her computer. We have more than 30,000 customers today, and are building the missing phone. Our team is ~100 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator's Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.
We are hiring a Recruiter to own our Egypt talent pipeline end to end. Most of the people who speak to a Community Phone customer are hired here, and this role decides who reaches them. You will source candidates, screen them, move them through every stage, and keep each applicant informed from first message to first day.
You will hire customer support agents in cohorts, fill specialist roles across collections, retention, porting, and Tier 2, and support hiring for other departments such as sales and operations as we grow. An advanced command of the English language is required. You are the first voice candidates hear, and you are the person judging whether their English is strong enough for an American customer on a bad phone line.
We are specifically looking for someone who has lived in customer support, not just recruited around it. If you have worked a queue, taken escalations, or run a floor, you will know within ten minutes of a screening call whether someone will survive month two.
This role reports to the Customer Support Manager and works closely with our team leads and Head of Operations.
Nice to Have
Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission.Â
Beyond the job description, here are some traits members of our team share:
We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.
We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.
We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.
We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.
Operations
Egypt
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