Do you believe the best leaders show up in person and build trust through visibility and support?

Can you balance compassion for people with accountability for quality, compliance, staffing, and budgets?

Are you comfortable leading through emergencies, staffing challenges, and complex situations with professionalism and compassion?  

Yes!  This is the position for you!  APPLY NOW!!

Home base for this position is Shirley, MA with extensive travel throughout Southeastern, MA (Plymouth, Brockton, Carver area) or Central, MA (Athol, Orange, Templeton)

About the role

Summary:  As a member of the Community Strategies Senior Management team, the Residential Director is responsible for working as a team with the other Residential Directors, Director of Residential Operations and Senior Director in the overall operations of the residential programs as well as the direct supervision of Program Managers I & II.  Indirect supervision and support of Assistant Managers, Meaningful Day Coordinators and all program staff.

What you'll do

Duties/Responsibilities: 

1. Supervise the staffing and operation of several homes, assisting the Program Managers in covering shifts, authorizing and monitoring use of overtime within budget, and advertising for vacancies as well as hiring and supervising staff.

1. Directly supervises and supports five to seven group home programs.

1. Make certain that all programs follow proper staffing ratios and schedules.

1. Ensure the physical condition of each of the homes is safe, healthy and in good repair. Take necessary actions to secure repairs, furnishings and equipment.

1. Regular and direct in-person oversight of group home operations.  Must be present at each group home location on a regular basis, no less than three times per month.  

1. Attendance required at all in-person meetings at any CRJ location as scheduled. 

1. Responsible for managing programs within budgeted resources. Supervises the program spending through financial reports and monitor Program Manager to stay within budgeted limits, including the use of overtime and other program expenses

1. Ensure full compliance with all regulatory standards, including the DDS Licensing and Certification Standards through supervision and training of Program Managers and all residential staff

1. Hire, supervise and train Program Managers and monitor training of all other staff. 

1. Ensure excellent working relationships with landlords (if applicable), service providers, neighbors and others in the communities where the programs are located. 

1. Participate in the on-call rotation as scheduled.

1. Ensure that all of the systems to support individuals are properly in use in each home; including but not limited to, Positive Behavioral Supports (PBS), iCentrix, MAP, petty cash, client funds, Meaningful Day Services, etc.

1. Evaluate performance at least annually and provided on-going supervision to all staff. Monitor the staff evaluations done by Program Managers.

1. Ensure that complete and appropriate individual records are maintained in accordance with Department of Developmental Services and Community Strategies regulations and policies.

Secondary Responsibilities:

1. Attend appropriate meetings and prepare reports.

1. Assist in program development by contributing to proposal writing, working to locate physical program sites, and making recommendations to Executive Staff.

1. Perform other job-related projects and activities as requested or directed.  

Mid-management Competencies:

• Resilience

• Team Building

• Influencing/Negotiating

• Staffing & Development

• Performance Management

• Collaboration/Partnering

Mental Demands:

• Flexibility – need to report to different work locations depending on the need 

• Willingness to handle emergencies appropriately

• Awareness of the effects of stress and frustration on staff

• Willingness to be the first contact person for a crisis situation (on-call 24/7)

Physical Demands:

 
Special Work Conditions:  

• Home like – settings, single family homes

• Extensive driving

Qualifications

Knowledge/Skills/Experience Required:

• Medicated Administration (MAP)

• CPR/First Aid

• OSHA, HIPAA

• Human Rights

• Positive Behavioral Supports (PBS)

• Pro-Active Alternatives for Behavioral Change (PABC)

• Must possess a valid driver’s license and reliable vehicle

• Individual Service Plan (ISP) preparation and implementation

• Knowledge of legal supervision issues

Education and Experience Required: 

• Bachelor’s degree in related field strongly preferred

• Three years relevant work with people with disabilities; 

• Four or more years management experience in human services, some management of residential services required

• Experience with Massachusetts Licensing and Certification Required

• Excellent writing skills and interpersonal communication skills

• Certification in knowledge areas

#INDDR1

About CRJ: Our Mission, Your Opportunity

Community Resources for Justice (CRJ) is a nonprofit organization dedicated to changing lives and strengthening communities through direct service, advocacy, and innovation. We operate across four core service lines:

• Community Strategies (CS): Supporting adults with developmental disabilities to live independently and thrive in their communities. Providing a range of top-quality residential and non-residential programs for men and women with intellectual or developmental disabilities in Massachusetts and New Hampshire. Our programs offer individual and group treatment and are geared toward promoting independence and improving life skills. Clients also receive support with job development, on-the-job coaching, and educational opportunities.
• Reentry Services (RS): Supporting people leaving incarceration to make positive, sustainable life transitions. We firmly believe that change is possible and attainable for all that we serve. With a strict focus on outcomes, the Reentry Services Division is committed to delivering contemporary and evidence-based services to the individuals in our care. Through delivering innovative programming and collaborating with community agencies, we provide hope and support to our clients as they make safe and successful transitions into their communities.
• Crime & Justice Institute (CJI): Driving bold, transformative improvements in adult and youth justice systems by working with working with local, state, and national criminal justice organizations to improve public safety and the delivery of justice. The CJI team brings decades of experience developing evidence-based, data-driven policies, managing complex processes with diverse stakeholders, and driving systems-level organizational change. Our energetic staff and network of consultants come from a variety of backgrounds.
• Family Reentry (FRE): At Family Reentry, we address the often-intertwining problems of behavioral health, domestic violence, reentry, recidivism, and risks to youth by offering evidence-based interventions to provide support and effect positive change. We offer a holistic approach by working to connect clients to basic needs and offering support to create change and increase stronger coping and life skills.

CRJ is proud to be an equal opportunity employer. We value diversity in all its forms and encourage candidates of all backgrounds, identities, and lived experiences to apply.

Ready to make a difference? Apply today and be part of the change!