Principal Analyst, Quality Assurance

Why Decisions 

At Decisions, we help organizations make work easier through intelligent process orchestration. Our platform brings workflows, rules, approvals, and AI together so teams can simplify complex processes, move faster, and focus on the work that matters most. Behind that platform is a team of curious, collaborative people who take ownership, support one another, and care about creating real impact for our customers. If you’re excited by meaningful work, smart teammates, and opportunities to grow, Decisions could be a great place for you.

About the Role 

We're looking for a Principal Analyst, Quality Assurance (Team Lead) to join our Quality Assurance team.

In this role, you'll lead the quality strategy, testing practices, and release readiness efforts for the Decisions platform. You'll serve as the technical and operational leader for a global QA team, driving both manual and automated testing initiatives while partnering closely with Engineering, Product Management, Cloud Operations, Customer Success, Professional Services, Solutions, Documentation, and Support teams.

This role is ideal for someone who enjoys balancing hands-on testing expertise with team leadership responsibilities. You'll be expected to mentor team members, improve testing processes, increase automation coverage, and ensure that every release delivers a high-quality experience for our customers.

What You’ll Own 

• Lead the execution and continuous improvement of quality assurance processes across both manual and automation testing functions.

• Mentor a team of QA Analysts and Automation Engineers, providing technical guidance and career development support.

• Define testing strategies that ensure comprehensive coverage across platform features, integrations, APIs, and customer use cases.

• Build and expand automated test coverage using technologies such as C#, Playwright, and other modern testing frameworks.

• Review test plans, testing approaches, and release readiness recommendations to ensure quality standards are consistently met.

• Collaborate with Product and Engineering teams to identify risks early and implement preventative quality measures.

• Monitor quality metrics, defect trends, automation effectiveness, and release performance to drive continuous improvement.

• Support multiple concurrent releases, balancing priorities, and ensuring testing activities are executed effectively.

• Communicate quality risks, testing outcomes, and recommendations to stakeholders and leadership.

• Help establish and maintain QA best practices, standards, documentation, and governance processes.

• Investigate complex production issues and partner with cross-functional teams to identify root causes and preventative solutions.

• Champion a culture of quality, accountability, innovation, and customer-first thinking across the organization.

What You Bring  

• 7-10 years of experience in Software Quality Assurance, including significant exposure to both manual and automation testing.

• Experience mentoring QA teams and coordinating testing efforts across multiple projects.

• Strong understanding of software testing methodologies, defect lifecycle management, release processes, and quality engineering practices.

• Experience designing, developing, and maintaining automated test suites using tools such as Playwright, Selenium, or similar frameworks.

• Solid programming experience in C#, .NET, or comparable technologies.

• Strong knowledge of web applications, APIs, enterprise software platforms, databases, and integration testing.

• Experience working in Agile software development environments and collaborating closely with Product and Engineering teams.

• Strong analytical and problem-solving abilities with an eye for both detail and overall product quality.

• Ability to prioritize competing demands while maintaining focus on business and customer outcomes.

• Excellent written and verbal communication skills with the ability to influence technical and non-technical stakeholders.

• Natural coaching and leadership skills with a passion for developing others.

• Curiosity, initiative, and a continuous improvement mindset.

Bonus Points 

• Experience with CI/CD pipelines and tools such as GitLab, Jenkins, Azure DevOps, or similar platforms.

• Experience testing enterprise workflow, business process automation, or SaaS products.

• Knowledge of SQL, JavaScript, PowerShell, IIS, Active Directory, authentication protocols, and enterprise integrations.

• Experience working with containerized applications, Kubernetes, cloud environments, or microservices architectures.

• QA certifications such as ISTQB, CSTE, or similar.

• Experience building or modernizing enterprise-scale quality assurance programs.

Benefits & Perks 

We know people do their best work when they feel supported. That's why we offer benefits and perks that help our employees take care of themselves, stay connected, and continue growing in and outside of work.

• Competitive salary, health insurance, and paid time off.

• Opportunities to lead strategic initiatives with visibility across the organization.

• Structured onboarding and access to ongoing learning and development resources.

• Monthly feedback conversations and quarterly growth reviews.

• Collaborative and supportive culture focused on innovation and continuous improvement.

• Opportunities to mentor others and shape the future of quality engineering at Decisions.