Senior / Staff Software Developer, Full Stack (Backend & AI)

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact
• Community
• Growth
• Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as a Senior / Staff Software Developer, Full Stack (Backend & AI)

As a Senior or Staff Software Developer in the Provider Experience group, you will be a key technical contributor within the AXe Team (Automation & Experience). Your mission is to build the automation and AI capabilities behind Dialogue’s ServiceOS, our tech-powered operating system that automates care coordination and shifts our model toward direct-to-care, and to make sure they reach providers through a clear, performant experience.

You will report to the Team Lead and act as a force multiplier for the team. Your scope will match your level: Senior engineers own significant features and services end to end, while Staff engineers also set the end-to-end technical strategy across backend, AI-powered workflows and the provider-facing Care Platform, and mentor the broader engineering team.

What you'll be doing

• Backend & Workflow Architecture: Design, build and operate the services and workflow engines that power ServiceOS automation, with a focus on scalability, reliability and clear domain boundaries.
• AI-Powered Automation: Build and ship AI/LLM-based capabilities in production care workflows, including integration patterns, evaluation, guardrails and monitoring.
• End-to-End Integration: Design and implement robust APIs and data contracts between our workflow engines and the Care Platform.
• Full-Stack Delivery: Contribute to our React Care Platform where needed to deliver features end to end, reusing shared UI primitives (Tasks, Forms, Notes).
• Engineering Excellence: Champion observability, testing and performance practices across the stack.
• Technical Leadership: Contribute to design docs and architecture RFCs, and raise engineering standards across the team. At the Staff level, lead cross-functional technical initiatives and drive the technical direction of the area.

We'd love to hear from you if you have

• Solid Engineering Experience: 6+ years of software development experience for Senior, 10+ for Staff, with a track record of delivering complex systems from discovery to production.
• Backend Depth: Strong proficiency in Python (or a similar backend language), API design, data modeling and distributed systems.
• AI/ML in Production: Experience, or strong interest, in building AI/LLM-powered features (prompting, orchestration, evaluation, safety) in a real product.
• Full-Stack Fluency: Working knowledge of React, enough to collaborate effectively and contribute across the stack.
• Product Thinking: The ability to translate complex clinical operational pain points into sound technical solutions.
• Mentorship: A passion for elevating the team’s technical skills and fostering a culture of high-quality code and peer review.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up