Solutions Engineer

About the role

We’re looking for a Solutions Engineer to join our Technical Success team at DigitalGenius.

In this role, you’ll be the technical owner of your clients’ automation, and the person they talk to about it. You’ll report to one of our Lead Solutions Engineer and work closely with Customer Success and Product to get complex, high-volume use cases live and keep them working.

This is a good fit for someone who enjoys client conversations as much as the build, is comfortable fixing things live with a client, and wants what they see in real implementations to shape how our platform develops. If you want to be left alone to write code, this is the wrong job.

What you’ll do

• Own your clients’ automation from the first scoping session to go-live, and stay accountable for it once it’s running.
• Run scoping sessions with a client’s operations and engineering teams and work out what they actually need. Present your design, make the case for it, and steer clients away from approaches that won’t hold up.
• Design and build automation flows in the DigitalGenius platform for complex, high-volume use cases, writing custom actions in Python where a use case needs one.
• Integrate the platform with the client’s stack (Shopify, Zendesk, Gorgias, Loop, OMS platforms, carriers) through APIs and webhooks.
• Prompt, tune and evaluate the LLM components that decide what the agent does.
• Troubleshoot behaviour across systems, data and AI, often live with the client.
• Report results in a way a non-technical stakeholder can act on, and use them to grow the account into new use cases.
• Take what you see in real implementations back to Product, so the platform grows in the direction clients need.

Qualifications

• 2+ years in a hands-on technical role, such as software engineering, integration work, solutions engineering, implementation, professional services or escalation-level technical support.
• You can explain a technical decision to a non-technical audience, push back on a request that won’t work, and stay clear when something has broken in production.
• A strong grasp of APIs, JSON, webhooks, auth, pagination and rate limits, and the patience to find the gap between what the documentation says and what an endpoint actually does.
• Python. You can write and debug a script, read someone else’s code, and explain your design choices and how you tested them.
• Hands-on experience building automations in a low-code or config-heavy tool, including a vendor’s own platform, or a track record of picking one up quickly.
• Experience running several projects at once against deadlines, and deciding which comes first when they collide.
• Daily use of AI tools in your own work, with a clear view of where they help and where they need correcting.

Nice to have

• Experience working directly with external clients, for example as a solutions engineer, implementation consultant or technical account manager.
• LLM work: prompting, classification, guardrails and evaluation, with the OpenAI or Anthropic SDKs.
• E-commerce operations, especially Shopify: orders, fulfilments, returns, refunds and webhooks.
• Familiarity with customer service platforms such as Zendesk or Gorgias.
• Experience in SaaS post-sales delivery: implementations, professional services or a solutions team.

Benefits

• Competitive salary
• 25 days’ holiday, plus your birthday off
• Room to develop your skills without bureaucracy or red tape
• Monthly wellness stipend of $210 (Lifestyle wallet) from day 1
• Ongoing subscription to a mental health support platform
• Paid Claude or Cursor subscription, because we want you using the best AI tools every day
• Learning budget for courses, books, conferences and certifications

Interview process

We keep our process transparent and respectful of your time.

1. Intro call with our Lead Solutions Engineer (30 mins)
2. Review of a take-home technical exercise with a panel, usually two people (1 hour)
3. Conversation with our CTO and VP, Product Delivery & Support (30 mins)
4. Final chat with our CEO (15 mins)
   
   

About DigitalGenius

DigitalGenius helps companies transform customer operations through intelligent automation. Our platform supports teams that need to move faster, resolve issues more consistently, and create better experiences for customers and employees alike.

We’re building practical technology for real operational problems: reducing repetitive work, improving service quality, and helping teams scale without losing the human judgement that matters. Joining DigitalGenius means working in a focused, collaborative environment where people are trusted to own meaningful work and improve how modern businesses serve their customers.