Critical Systems Coordinator - West Region

­Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, Amsterdam, Singapore and Malaysia, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.

Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.

Title: Critical Systems Coordinator I

The Critical Systems Coordinator I supports the North America regional team by coordinating day-to-day technical and administrative activities for data center critical systems across a portfolio of data centers. This role reports to the NA/SA Critical Systems Manager and can be based onsite in many of our locations across the US.  There is some limited (20%) travel associated with this role.

Primary Responsibilities

• Drive forward progress on maintenance plans by monitoring preventive maintenance (PM) schedules and following up to avoid delays.
• Schedule and track preventive and corrective maintenance for critical systems in the CMMS, coordinating with contracted vendors.
• Coordinate with vendors and customers to ensure maintenance activities are planned, communicated, and executed as scheduled.
• Maintain accurate asset records in CMMS and Asset Manager systems, including inventory and maintenance history.
• Create and maintain maintenance MOPs (Methods of Procedure) and follow established processes, standards, and policies.
• Document work outcomes and provide reports and supporting documentation to management as needed.
• Travel requirement: up to 20%.

Knowledge, Skills & Abilities

• CMMS proficiency (e.g., HxGN EAM) for scheduling, tracking, and closing work orders.
• Strong data entry and data quality practices for maintaining accurate maintenance records.
• Proficiency with Microsoft Office (especially Excel) for schedules, logs, and basic reporting.
• Working knowledge of asset and maintenance management (preventive maintenance routines, work orders, and equipment hierarchies). Attention to detail and ability to follow procedures to ensure safe, compliant maintenance execution.
• Basic problem-solving skills to identify routine workflow issues and escalate appropriately.
• Planning and scheduling skills to coordinate daily and weekly maintenance activities and avoid conflicts.
• Clear written and verbal communication with vendors, technicians, and internal teams.
• Effective documentation skills to maintain logs and provide timely status updates and basic reports.
• Customer-service mindset and professionalism when supporting internal and external stakeholders.
• Troubleshooting skills to resolve routine scheduling or system issues and escalate more complex problems (e.g., CMMS sync errors, vendor conflicts).
• Familiarity with data center equipment and systems (electrical, mechanical, HVAC, fire suppression, BMS): understands how different systems tie into maintenance needs.
• Working knowledge of industry standards and best practices for critical facilities (uptime tiers, basic compliance requirements) – developing awareness.

Experience/Education

• High school diploma or GED, ideally with some education in the trades
• Minimum 2 years of relevant work experience in facilities, maintenance, or data center operations.
• Experience managing data center maintenance schedules across multiple buildings is a plus.
• Proficiency with Microsoft Office and basic data analysis (spreadsheets, simple charts, and KPI tracking).