About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method^TM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

About the role

Face Reality is seeking a dynamic and results-driven Senior Sales Manager to lead and develop our field-based Medical Channel sales team. This role is a people-first leadership position responsible for the day-to-day coaching, performance management, and strategic direction of a team of Business Development Managers operating across Medical Spas, Dermatology and Plastic Surgery sectors. The ideal candidate is a proven sales leader with deep experience in the medically-dispensed skincare channel who thrives on developing talent, executing against ambitious revenue targets, and driving consistent team performance. This is not an individual contributor role – success is defined by the results and growth of the team.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Strategy & Channel Planning

• Own and execute the medical channel sales strategy, including annual and quarterly plans, account segmentation, territory design, and coverage models aligned to growth objectives
• Analyze market dynamics, competitive activity, and customer insights to continuously refine channel priorities, value proposition, and go-to-market programs
• Establish and lead a disciplined operating cadence across the channel (e.g., target account reviews, account planning, QBRs, forecasting, and cross-functional alignment)

 New Business Development & Key Account Growth

• Drive new account acquisition and expansion across dermatology, plastic surgery, and medical spa environments, with emphasis on strategic, multi-location, and group practices
• Build and maintain senior-level relationships with key decision-makers, including physicians, practice executives, and clinical leaders, to deepen long-term partnerships
• Oversee retention, expansion, and share-of-wallet growth within existing accounts through structured account plans and proactive engagement strategies
• Lead reactivation efforts for inactive or underperforming accounts by diagnosing root causes, setting corrective action plans, and ensuring disciplined follow-through by the field team

Enablement, Training & Clinical Education Execution

• Ensure consistent delivery of high-impact in-field and virtual education, including onboarding, treatment protocols, and new product or program launches
• Partner cross-functionally with Education, Marketing, and Customer Success to ensure accounts are fully enabled to deliver strong patient outcomes and sustainable sell-through
• Identify capability gaps at the account and territory level and deploy targeted enablement strategies to improve adoption, performance, and clinical confidence

Channel Programs, Promotions & Market Presence

• Plan, prioritize, and execute channel promotions, strategic initiatives, and account-specific programs aligned to revenue goals and measurable ROI
• Represent the brand at key industry trade shows, conferences, and strategic events; guide the team on maximizing lead generation and post-event conversion
• Build and sustain relationships with key opinion leaders (KOLs) and influential clinicians to strengthen brand credibility and accelerate channel adoption

Forecasting, Analytics & CRM Discipline

• Own forecasting accuracy and pipeline health across the physician channel; proactively identify risks, opportunities, and mitigation plans
• Ensure disciplined and consistent CRM utilization across the team, including pipeline management, activity tracking, and account documentation
• Develop and leverage dashboards and reports to monitor performance, identify trends, and inform strategic decisions
• Manage team travel and expense budgets in compliance with company policies and fiscal guidelines

Team Build, Leadership & Scalability

• Design and evolve the medical channel coverage model and hiring roadmap based on growth, productivity goals, and market opportunity
• Create scalable sales playbooks and operating standards (prospecting, onboarding, account planning, QBRs, reactivation, coaching cadence) to drive consistency and excellence
• Recruit, onboard, coach, and performance-manage team members as headcount expands, establishing clear expectations, and development plans

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Marketing, or a related discipline, or equivalent combination of education and progressive sales leadership experience
• Esthetician license, Nurse, or strong medical background (preferred)
• 10-12 years of progressive experience in medical aesthetics or medically dispensed sales, including a minimum of 4 years in a field-based sales leadership role
• Demonstrated success leading and developing geographically dispersed sales teams within dermatology, plastic surgery, and/or medical spa channels
• Proven track record of driving consistent quota attainment through team coaching, account strategy, and disciplined execution
• Experience developing and executing channel-level sales plans, account segmentation strategies, and territory coverage models
• Hands-on experience partnering cross-functionally with Marketing, Education, and Customer Success to drive adoption and growth
• Strong background in forecasting, pipeline management, and sales performance analysis at a regional or national level
• Deep knowledge of medically dispensed skincare and credibility with dermatology, plastic surgery, and medical spa audiences
• Strong people-leadership capabilities, including coaching, performance management, and talent development
• Highly skilled communicator and presenter, capable of influencing physicians, practice leadership, and internal stakeholders
• Proficiency in CRM systems (e.g., Zoho) and Microsoft Office Suite; ability to leverage data to drive decisions
• Strong analytical, problem-solving, and territory management skills
• Customer-first mindset with the ability to balance strategic planning and tactical execution
• Ability to lead with autonomy while collaborating effectively with cross-functional partners and senior leadership
• Willingness and ability to travel extensively (approximately 75%), including field rides, key account visits, company meetings, and industry events
• Valid driver’s license and ability to meet travel and physical requirements of a field-based leadership role
• Must occasionally lift and/or move up to 25 pounds

PHYSICAL REQUIREMENTS:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions, provided such accommodations do not impose an undue hardship. The physical demands of this role include frequent sitting, standing, walking, lifting and carrying items under 25 lbs, pushing/pulling, extending/reaching, grasping objects, stooping/crouching and keyboarding. The position also requires constant driving, speaking, hearing to exchange information, and both near and far visual acuity. Twisting and other activities may occur occasionally. A detailed breakdown of physical demand frequency is available upon request.

Salary: $135k - $145 base plus bonus on team performance and full benefits package *Please note this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.