Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. 

We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.

Join our Golf and Club vertical as a Business Development Representative to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

Xplor Technologies is seeking a relationship-focused Customer Success Manager to help customers achieve measurable business outcomes using Vermont Systems software. This role is responsible for driving customer retention, product adoption, customer health, and long-term account growth through strategic relationship management and proactive customer engagement. 

Working with an assigned portfolio of customers, the Customer Success Manager builds trusted relationships, understands each customer's business goals, identifies risks and opportunities, and partners across the organization to deliver an exceptional customer experience. Serving as the primary strategic contact after implementation, the Customer Success Manager helps customers maximize the value of Vermont Systems solutions while supporting long-term business success. 

Job Overview: 

As a Business Development Representative your primary responsibility will be to generate qualified, “top of the funnel” leads for the sales team that drive the pipeline and contribute to new business customer growth. This is an entry-level position with opportunity for growth within the sales organization.  

RESPONSIBILITIES & DUTIES: 

• Execute the outreach and scheduling of targeted geographical business meetings (via email and telephone) for new business sales teams.  

• Call on Marketing Qualified Leads (MQLs) to qualify for sales-readiness, set appointments, and hand off to the appropriate sales team for discovery calls. 

• Provide the sales team with any necessary information they need when they follow up with qualified leads. 

• Create, maintain and update accounts, contacts, hunts, tasks, activities, etc., in our CRM software. 

• Manage all inbound lead traffic (website, incoming calls/voicemails from Sales line, etc.), document, follow-up and set appointments for qualified leads. 

• Obtain a working knowledge of our industry, target client, and the key decision makers needed.   

• Stay current with the Business Unit messaging and solution value propositions. 

• Understand the competitive landscape and competitor products to enhance your talking points with prospective customers. Be able to comfortably answer questions such as: Why should I look at your business? Why are you better than “competitor X?” 

• Be able to qualify and review the client’s market position and how the business unit solutions may/may not be a fit. 

• Assist with coordinating speaking engagements at regional industry chapter meetings to build awareness and drive new leads.  

QUALIFICATIONS AND EXPERIENCE REQUIRED: 

• Bachelor's degree, or equivalent work experience preferred 

• 1+ years of sales prospecting experience, preferably for a technology company 

• Excellent interpersonal, verbal and written communication skill

• Experience working at a golf course/passionate about Golf 

• Driven and self-motivated 

• Influence and critical thinking skills 

• Detail oriented 

• Strong organization skills 

• Ability to multitask 

• Collaborative team player 

• Positive outlook and strong work ethic 

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Values and Life at Xplor 

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: 

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

 If these values sound like you and describe people you want to work with, you will thrive at Xplor. 

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can.

Got questions? You can email us at talentsupport@xplortechnologies.com.