At Frontier Direct, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare!

TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT

We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.

Frontier Direct delivers direct primary care (DPC) to employer-sponsored patient populations. Our providers manage a defined patient panel with an emphasis on continuity, preventive care, and chronic disease management — a model built around lower daily patient volume and longer visit times than traditional fee-for-service primary care.

Position Summary

As a Licensed Vocational Nurse (LVN) with Frontier, you will work alongside the Primary Care Provider (PCP) and Medical Assistant (MA) as the clinical connective tissue keeping the clinic running smoothly for members, triaging calls, texts, emails, and walk-ins. You will also triage acute same-day needs within scope, and supporting the MA team with phlebotomy, injections, IVs, and procedure setup. This role will not have direct reports, but will act as a key point of clinical coordination and delegation for the team and the clinic. 

Key Responsibilities

• Serve as the clinic's primary triage resource — assess symptoms via phone, text, email, and walk-ins; route to same-day visit, PCP escalation, self-care, or emergency services
• Evaluate/triage acute, same-day needs within LVN scope (assessments, wound checks, dressing changes); escalate to PCP when needed; document all interactions in the EHR
• Support the MA with phlebotomy, IV placement, injections (IM/SQ), point-of-care testing, and procedure/chairside assistance
• Support coverage as needed for continuity of care, help manage clinical supply/medication inventory, and provide clinical supervision and support for the MAs. 

Required Qualifications

• Active, unencumbered Texas Licensed Vocational Nurse (LVN) license in good standing
• Minimum of 3 years of experience in a clinic setting (primary care/family practice preferred)
• Hands-on experience triaging patients across phone, email, text, and in-person channels with the ability to remain calm, organized, and solutions-focused in a fast paced environment. 
• Proficiency in phlebotomy, IV placement, injections (IM/SQ), and point-of-care testing (a skills assessment will be conducted as part of the interview process) 
• Exceptional customer service/communication skills
• EMR/EHR and scheduling software proficiency
• Active BLS certification (or obtain within 30 days)
• Experience delegating without formal authority

Physical Requirements

• Ability to sit, stand, and move throughout the clinic as needed.
• Ability to use standard office equipment, including computers, phones, and printers.
• Ability to occasionally lift or move up to 20 pounds.

Preferred Qualifications: 

• Direct primary care (DPC), concierge and/or membership-based clinic experience 
• Bilingual (English/Spanish)
• Experience across the lifespan (pediatric–geriatric); 
• Experience mentoring and/or training MAs 
• Procedural training including EKGs, wound care, assisting with in office procedures (women’s health, men’s health)

Benefits — Taking Care of You Now and Your Future

• Medical, dental, and vision insurance.
• Frontier Membership for you and your immediate family.
• Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
• 401(k) plan, with free access to financial wellness platforms offering financial advisors and personal finance tools.
  
  

Time Off

• Paid time off policy, including up to 5 unplanned days off per year.
• 9 additional company holidays.
• Parental leave policies.

At Frontier, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.