Salary Range: $55,000–$58,000 annually, commensurate with experience

Reports To: Program Manager, Institute for Career Advancement in Medicine (ICAM)

Location: Hybrid/Remote in Syracuse, NY 13204

Position Summary

Health WorkForce New York, in collaboration with Central New York Area Health Education Center (CNYAHEC), is seeking an Institute for Career Advancement in Medicine (ICAM) Case Manager to implement the HELP Program (Health Education Lifeskill Program) by providing individualized, participant-centered support to help healthcare students successfully enter, persist in, and complete healthcare education and training programs. This role focuses on identifying and addressing non-academic barriers, supporting career pathway development, and connecting participants to the resources, services, and relationships needed to achieve long-term success in the healthcare workforce.

The ICAM Case Manager will serve as a consistent point of contact and trusted support for participants. This role works closely with Program Managers, regional partners, and community organizations to promote engagement, retention, and completion within Onondaga, Oswego, Cortland, Cayuga, and Madison counties. Ideal candidates will possess demonstrated cultural humility and experience navigating region-specific barriers, an awareness of local resources, and strong skills in motivational interviewing, complemented by a firm understanding of trauma-informed care.

Essential Duties and Responsibilities 

Participant Support and Case Management

• Provide ongoing, one-on-one support to participants navigating healthcare education and career pathways

• Support participants in defining goals and developing individualized action plans aligned with their needs and circumstances

• Build trusting relationships that support consistent engagement, motivation, and persistence through challenges

• Monitor participant progress and proactively identify risks to retention or completion

• Maintain regular communication with participants to ensure continuity of support

Barrier Identification and Wraparound Support

• Assess non-academic barriers, including transportation, childcare, financial constraints, housing instability, and other life challenges.

• Coordinate referrals and warm handoffs to community-based services and support providers

• Support participants in navigating systems and accessing resources in a timely and effective manner

• Follow established processes for documentation, approvals, and tracking of wraparound supports in alignment with program and fiscal requirements

Career Pathway Navigation and Workforce Development

• Support participants in understanding healthcare career pathways, training requirements, and employment opportunities

• Assist participants through key transition points including program entry, progression, and job placement

• Collaborate with education providers and employer partners to align participant goals with workforce opportunities

Recruitment and Community-Based Engagement

• Support recruitment through regional networks and community partnerships

• Assist in outreach and engagement efforts with education providers, workforce partners, and community organizations

• Participate in information sessions, recruitment activities, and community events

• Provide feedback on recruitment effectiveness and barriers to enrollment

ICAM System Utilization and Resource Alignment

• Utilize the ICAM platform to document participant engagement, services provided, and outcomes

• Maintain accurate, timely, and detailed case notes and records

• Contribute to the identification and organization of region-specific non-academic support resources

• Support alignment between ICAM resources and case management workflows

Mentoring Program Support

• Support mentor recruitment through regional networks

• Provide input into mentor matching based on participant needs and career interests

• Assist with coordination and ongoing feedback loops between mentors and participants

• Contribute to mentoring program refinement and continuous improvement

Data Reporting, Evaluation, and Continuous Improvement

• Complete required data entry and reporting, including monthly OSOS submissions

• Support participant-level data collection related to enrollment, services, and outcomes

• Contribute to qualitative and quantitative data gathering to inform program improvement

• Participate in evaluation and reporting activities with program partners

Ongoing Coordination and Program Alignment

• Participate in regular coordination meetings with Program Managers and regional partners

• Provide early identification of risks, barriers, and emerging participant needs

• Contribute to continuous improvement efforts across program components

• Support alignment with program governance, reporting requirements, and regional implementation goals

Preferred Qualifications:

• Associate’s degree in human services, healthcare, workforce development, education, or a related field required; bachelor’s degree preferred

• Experience working with individuals from diverse backgrounds, including those facing economic, educational, or systemic barriers

• Experience working with needs-based organizations, student populations, and/or academic institutions

• Demonstrated ability to manage a caseload while maintaining high-quality, individualized support

• Strong organizational skills and attention to detail, including documentation and reporting

• Excellent communication, interpersonal, and relationship-building skills

• Ability to navigate sensitive situations with empathy, professionalism, and discretion

• Comfortable working in a dynamic environment with evolving program needs

• Familiarity with community-based resources and support services

• Experience with workforce development, case management, or student support programs is preferred

Work Environment

• Willingness to travel locally to support outreach, meetings, and participant engagement activities

• Occasional evening or weekend availability may be required for events or participant support

• Ability to work in a hybrid setting

Compensation

This is a full-time, hourly, non-exempt position with an anticipated annualized compensation range of $55,000–$58,000, based on experience and qualifications.

The Case Manager is eligible for HWNY employee benefits in accordance with organizational policies and plan eligibility requirements.

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