About the role

Imagineeer is seeking a DevOps ServiceNow Engineer to focused on developing workflows and advancing the overall maturity of the ServiceNow platform. This role will work alongside senior platform engineers to build out automation, streamline processes, and expand platform capabilities in support of federal IT service management and cybersecurity operations.

Key Responsibilities: 

• Develop and configure ServiceNow workflows using low-code/no-code tools (Flow Designer, App Engine Studio)
• Support ongoing platform maturity initiatives, including process standardization, module optimization, and best-practice implementation
• Build and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs
• Assist with ServiceNow administration tasks, including user/role management, ACLs, and instance configuration
• Support update set management and application deployment across ServiceNow environments
• Troubleshoot workflow and platform issues, escalating complex problems as needed
• Collaborate with senior engineers and cybersecurity teams to align development work with federal security and compliance requirements (NIST, FISMA)
• Document workflows, configurations, and platform changes to support knowledge sharing and contract deliverables
• Contribute to platform enhancement roadmaps aimed at improving ServiceNow maturity and adoption 

Qualifications and Skills: 

• 3–5 years of experience in ServiceNow development and/or administration
• Experience building workflows using ServiceNow low-code/no-code tools
• Working knowledge of REST/SOAP API integrations
• Familiarity with ServiceNow scripting (JavaScript, Glide API)
• Ability to obtain and maintain Public Trust clearance
• Strong written and verbal communication skills; ability to work effectively in a fully remote, distributed team environment
• U.S. Citizenship (per contract requirements)

Desired Skills and Competencies: 

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Prior experience supporting federal government contracts
• Familiarity with ITSM processes and platform maturity frameworks

Additional Information: 

Employment for this position is contingent upon the candidate being a United States citizen and having the ability to successfully obtain and maintain a Public Trust clearance, in accordance with applicable federal regulations. All hiring decisions will be made in compliance with applicable federal, state, and local laws and regulations 

Equal Opportunity Employer: 

We are an Equal Opportunity Employer and do not discriminate in employment decisions on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws. All employment decisions are based on business needs, job requirements, and individual qualifications. 

Imagineeer is a fast-growing SBA 8(a) Small Disadvantaged Business headquartered in Arlington, VA, delivering federal AI modernization across health, defense, homeland security, and transportation. We design, test, and deploy secure, AI-ready systems that move agencies from pilots to production without breaking governance, compliance, or mission continuity. Our Mission Studio model creates shared environments where policy, data, security, and operations come together. We are capability-driven and competitive by design, not program-dependent. Our leadership has operated inside the federal systems we now transform, bringing institutional knowledge that accelerates delivery and reduces risk. If real delivery motivates you more than slides, and you want your work to compound across programs and agencies, Imagineeer is growing and we are building the team to match.