WHAT WE DO

Instrumentum is an innovative provider of off-site surgical instrument sterilization, transportation, storage, and loaner tray logistics, serving health systems and ambulatory surgery centers (ASCs). With the recent acquisitions of early market movers in this space, we are growing a national footprint with a mission to disrupt a traditionally fragmented and under-digitized sterile processing industry.  We are scaling rapidly to address the rising demand for elective surgeries and streamlined sterile processing services.

WHY IS THIS IMPORTANT?

Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center.  This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk.  Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people that work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency. 

Sterilization is ALL we do.  Our people are the core of our company, and we treat them accordingly – like the rockstars they are.  We’ve invested heavily in our facilities, equipment, and processes, and we do it right.  Every time.  We hire the best, and we don’t have to look far.  The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued.  That place is Instrumentum.

WHAT WE NEED

At Instrumentum, the Regional Director of Operations is a strategic and operational leader responsible for the performance, consistency, and integration of all operational functions across a defined region – including Sterile Processing, Transportation, and Facilities.

This role builds on deep sterile processing expertise but expands beyond it. You will lead through site-level leaders across multiple disciplines, ensuring that each function operates effectively on its own while also working seamlessly together as part of a larger system.

You will not just oversee operations – you will connect them.

You’ll establish regional standards, drive accountability, and create alignment across sites, teams, and partners. You will translate company strategy into execution across an entire market, ensuring that operations are scalable, compliant, and consistently high-performing.

This is not a single-department leadership role. It is a regional ownership role. If you’re ready to lead across functions, build strong leaders, and scale operational excellence across an integrated system – this may be your next step.

WHAT YOU WILL DO

Regional Leadership & Strategy

• Provide leadership oversight across all operational functions within the region – including Sterile Processing, Transportation, and Facilities
• Lead and develop site-level Directors, Managers, and Coordinators across disciplines
• Establish regional priorities, performance goals, and operating standards
• Align all site operations with company strategy and regional growth initiatives
• Drive operational integration across departments to ensure seamless execution

Operations & Compliance Oversight

• Ensure consistent adherence to AAMI, CDC, CMS, DOT, OSHA, and accreditation standards across all sites
• Oversee audit readiness, inspection outcomes, and regulatory compliance across functions
• Standardize workflows, documentation, and process execution across facilities and teams
• Monitor performance trends across SPD, logistics, and facilities, proactively addressing risks

Leadership Development & Talent Management

• Mentor and coach site-level leaders across all operational functions
• Build leadership bench strength and succession pipelines in partnership with HR and Talent
• Drive consistent performance management and accountability frameworks
• Support hiring strategy and onboarding for key operational leadership roles

Quality, Throughput & Continuous Improvement

• Own regional performance metrics across quality, turnaround time, throughput, and service reliability
• Lead root-cause analysis and cross-functional corrective actions
• Identify and scale best practices across sites and functions
• Drive continuous improvement initiatives that enhance efficiency, consistency, and outcomes

Cross-Functional & Partner Collaboration

• Serve as the regional operational leader in collaboration with clinical partners and health systems
• Align SPD, Transportation, and Facilities with customer expectations and service-level commitments
• Partner with internal leadership across Operations, Logistics, and Facilities to drive system-wide improvements
• Represent the region in executive-level discussions, planning, and growth initiatives

WHAT WE OFFER

• A compelling vision and mission, and the collective pursuit of excellence.
• A great environment.  We’re fun to work with and are building an awesome team.
• Generous benefits and growth opportunities with a well-positioned, fast-growing company. 

WHAT YOU WILL DELIVER

• Fully integrated, high-performing operations across Sterile Processing, Transportation, and Facilities
• Strong, accountable site-level leadership teams capable of running their functions independently
• Standardized processes and measurable improvements in quality, throughput, and reliability
• Seamless coordination between departments, eliminating operational gaps and inefficiencies
• Clear regional visibility into performance, risk, and opportunities for improvement

WHAT YOU WILL BRING TO THE TABLE

• Certification in sterile processing (CRCST or equivalent strongly preferred)
• 10+ years of operational experience, with at least 5+ years in multi-site leadership roles
• Demonstrated success leading across multiple functions (SPD, logistics, facilities, or similar)
• Strong knowledge of regulatory standards across healthcare operations and transportation environments
• Proven ability to build leaders and drive performance through others
• Experience scaling operations in high-growth or multi-site environments
• Excellent communication, strategic thinking, and operational leadership skills

DETAILS

This role is based in the Richmond, Virginia region and requires regular travel between partner sites and facilities within the market.

You will need to fully cooperate with and adhere to all company health, safety, and environmental policies and procedures, communicating suggestions for improvement as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Instrumentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (40 or older), disability, medical condition, genetic information, marital status, military and veteran status or any other protected characteristic under federal or applicable state laws.