About Jitsu: Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in major U.S. metro urban areas across the U.S, enabling high-volume shippers to consistently cater to the rising needs and expectations of their customers.

General Job Description Summary:

Reporting to the Vice President of Operations, the General Manager, Central owns the Central region end-to-end: inbound sort, warehouse operations, and final-mile delivery from Pittsburgh to Austin. The region is anchored by our Indianapolis and Dallas regional sorts, which feed the Midwest and Texas networks respectively.

Primary Responsibilities:

Warehouse and sort. Run safe, efficient operations at every Central site, including the Indianapolis and Dallas regional sorts that downstream markets depend on to make their routes each morning.

Final mile. Own on-time delivery and every final-mile metric for the region, from dispatch through delivery completion and the customer's experience at the door. Driver Services and Network Capacity support you with driver supply, forecasting, and capacity planning. You own the results.

People. Lead site operations managers and a regional planning manager, and develop the supervisors and leads beneath them. Hire well, coach directly, hold people accountable, and build a robust leadership bench.

Cost and performance. Own the region's cost drivers: labor productivity, cost per package, and third-party labor and vendor spend. Build budgets and forecasts with Finance and explain the variance.

Standard work. Put a daily operating rhythm, scorecards, and standard processes in every building. Support the rollout of new systems across the region.

Safety and compliance. Partner with EHS and Loss Prevention to keep sites safe, audit-ready, and compliant.

Customers. Be the regional operations contact for key shippers. Root-cause service failures, implement robust action plans, and close them for good.

Growth. Launch new sites and lanes in support of the company's ongoing expansion.

Position Requirements:

• 10+ years of operations experience in logistics, parcel, or warehousing, with 5+ years leading multi-site operations through managers
• Direct operating experience in both warehouse or sort operations and final-mile delivery
• Ownership of a P&L or cost center, including budgeting, forecasting, and labor planning
• A track record of developing managers who went on to run their own sites
• Data-driven decision making at pace, with quantifiable results. Strong Excel or Google Sheets skills.
• Comfort building process and structure in a high-growth environment where the systems are still being built in parallel with live operations.
• Clear, direct written and verbal communication

Position Preferences:

• Bachelor's degree in Supply Chain, Logistics, Engineering, Business, or a related field
• Experience operating with independent contractor or gig delivery fleets
• E-commerce and small parcel experience
• Lean, Six Sigma, or similar continuous improvement background
• SQL, Claude, Gemini proficiency

Hours: This position requires weekend, night, and holiday hours according to the needs of the company. There is not a set shift as this is a 24/7 operation, with the Daily Sort taking place overnight. As part of the site leadership team, this role requires on-call availability and flexibility to provide on-site coverage across shifts often.

Physical Requirements: The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position.

-Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.

-Move or lift up to 60 pounds at times.

Travel: This position can require up to 25% travel nationally as coverage support for other sites.

Compensation: The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

California CPRA Policy: For California residents, please see our CPRA policy regarding our data collection practices: https://www.gojitsu.com/cpra-policy-work

Jitsu uses technology, including artificial intelligence tools, to support our recruiting process, such as reviewing application responses. These tools assist our team; hiring decisions are made by people.