Keystone Experts & Engineers
Forensic Engineering | Building Consulting | Fire Investigation

When answers matter most, Keystone Experts & Engineers deliver. Keystone specializes in forensic engineering and investigative services for commercial and residential structures, vehicles, and products. Our multi-disciplinary team includes highly experienced engineers, architects, fire investigators, contractors, and industry experts strategically located across the country to serve a national client base.

Keystone provides streamlined, fact-based forensic consulting services designed to meet our clients’ needs with clarity, accuracy, and timeliness. Our reports are tailored to client specifications and backed by expert analysis, ensuring clear, defensible conclusions and industry-leading turnaround times.

The Keystone Way is more than a process: it’s our commitment to excellence, innovation, integrity, honesty, accuracy, timeliness, and accountability. These values guide every project we undertake. By combining top-tier expertise, open communication, and dependable service, we go beyond industry standards to deliver results our clients can trust.

Purpose/Objective:

Manage a high volume of active projects while serving as a central point of coordination

among team members, clients, and vendor partners. The role focuses on maintaining

project progress, supporting clear communication, and ensuring timely, high-quality

deliverables.

Key Responsibilities:

Client and Project Coordination

• Initiate contact with clients to confirm project scope, expectations, and the timeline required for expert investigation.
• Provide timely project updates and respond to client requests by phone and email.
• Coordinate with a nationwide team of experts across multiple active assignments to meet expectations for deadlines, status updates, quality, and billing.
• Set project priorities and timelines, approve changes and adjustments, and advise MBC on project status and outcomes.
• Lead project meetings and facilitate collaboration among team members.

Documentation, Billing, and Systems

• Format formal documents and correspondence to ensure fonts, styles, pagination, and numbering align with Keystone’s quality-control standards.
• Prepare budgets and invoice templates, compile finalized invoices, reports and transmit completed packages to clients.
• Use Google Workspace, Microsoft Office, XactAnalysis and QuickBase to manage data and track project activity.
• Coordinate with restoration and general contractors to support assessments, cost control, and invoice review.

Qualifications/Experience Required:

• 7–10+ years of administrative experience, preferably in the restoration, insurance, cost consulting, or construction sectors.
• Proficiency in Google Workspace and/or Microsoft Office Suite and specialized platforms such as QuickBase and Xactanlysis.
• Strong organizational and time-management skills suited to a fast-paced environment.
• Excellent communication skills for working effectively with internal teams, clients, and contractors.
• Exceptional attention to detail in data entry, invoice review, and documentation.
• Insurance industry background or related experience preferred.

Communication and Collaboration:

● Excellent written and verbal communication skills, with a strong customer service focus

on client interactions.

● Sound judgment in recognizing when to escalate issues and involve management.

Work Environment and Conditions:

This full-time role requires adaptability, strong organization, and the ability to perform

effectively under pressure in a dynamic insurance and construction assessment environment.

Performance Review and Evaluation:

● Annual performance evaluations, supplemented by progress check-ins as needed.

● Assessment of both ongoing and completed tasks and projects to measure performance

against KPI metrics.