The Sr. Learning Operations Analyst possesses extensive knowledge and expertise in media development, adult learning principles, training methodologies, and emerging trends in the field of learning and development.

The Purpose of Your Role As a Sr. Learning Operations Analyst at Liveops, you will be instrumental in advancing our learning and development initiatives. Your role involves creating sophisticated eLearning content, staying updated with industry trends, and implementing cutting-edge learning technologies to enhance the learning experience. You will evaluate new tools, drive process improvements, and provide strategic insights to foster a culture of continuous learning. Additionally, you will mentor team members, share your expertise, and contribute to the team's growth and the effectiveness of our learning programs.

The Qualifications We’re Looking For

Bachelor’s degree or equivalent years of experience

Degree or certification in Instructional Design, Education/Educational Technology, Design preferred

Minimum 5 years industry experience

Knowledge of learning design and visual impact on retention

Proficiency in learning technologies and content alignment with learner needs

Expertise in Storyline, Captivate, Camtasia, Adobe Creative Suite, HTML 5, and video editing software

Advanced Storyline skills in triggers and variables

Demonstrated experience in video editing and creation

Strong portfolio showcasing a variety of development software skills

Ability to perform QA on digital media

Familiarity with JavaScript editing

Excellent communication, organizational, and attention to detail

The Competencies You Bring

Conceptual Thinking

Data Gathering and Analysis

Problem Solving, Business Acumen, and Use of Technical/Functional Expertise

The Value You Deliver

Partner with Instructional Designers to finalize module development

Utilize text-to-speech audio tools to create and synchronize narration/character audio

Perform a rigorous Quality Assurance check of all content bound for agent consumption

Create new, client-branded Storyline and Rise templates for use in agent certification

Use available agent survey data and Business Intelligence (BI) tools to identify and resolve development-related issues

Encourage a culture of innovation by engaging in open and collaborative discussions with others

Research and explore innovative learning methodologies, emerging technologies, and multimedia resources that may enhance the effectiveness and engagement of the agent learning experience

Expand the technical boundaries of department learning development tools through the creation of advanced interactions, animations, simulations, branching scenarios, templates, and gamification

Provide support, answer questions, and offer guidance on all development-related matters

Be available to provide additional opportunities for training, coaching, or mentoring

Proactively identify development-related issues and provide specific feedback when required

Identify opportunities for process improvement and contribute to the continuous improvement of learning development processes and tools

Demonstrate professionalism, integrity, and a strong work ethic in all work

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

Ability to sit or stand at a desk for extended periods of time while working on a computer.

Available for virtual meetings in a non-distracted environment.

Ability to work independently and meet deadlines.

Craft advanced eLearning modules and collaborate on design.

Perform thorough checks and utilize feedback for content enhancement.

Drive the adoption of new learning technologies and mentor the team.

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com.