About Lucayan Technology Solutions LLC

At Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top-tier intelligence and technology services that safeguard our nation. Our team is mission-driven, and we are committed to building careers that matter.

Location: Raleigh, NC
Employment Type: Full-Time M-F 7:30-16:30
Status: Contingent Upon Contract Award
Security Clearance: Public Trust or Active Secret Clearance

Join Our Pipeline for Future Opportunities! 

This is a pipeline posting intended to identify qualified candidates for upcoming opportunities. Employment is contingent upon contract award and successful completion of any required background or security processes.

Position Summary

We are seeking a DoD IT professional to provide comprehensive information technology helpdesk support for the G1 Medical Branch. This position serves as the primary IT support resource for all G1 Medical Branch personnel, resolving network, hardware, and software issues on a daily basis and managing IPPS-A CRM ticket workflow.

The ideal candidate will hold a current DoD 8570.01-M baseline IT certification at time of contract award, have hands-on experience supporting DoD network environments, and be comfortable working independently to resolve a wide variety of IT issues in a mission-critical setting. Telework is not authorized.

Key Responsibilities

• Provide comprehensive IT helpdesk support for all network, hardware, and software problems encountered by G1 Medical Branch personnel
• Review IPPS-A CRM tickets and assign as required
• Maintain compliance with DoD Information Assurance requirements per DoDD 8140.01, DoD 8570.01-M, and AR 25-2
• Comply with all COMSEC/IT security requirements in all communications and system interactions
• Comply with command Acceptable Use Policy (AUP) for all Government Information Systems prior to and during account use

Required Qualifications

• U.S. Citizen
• DoD 8570.01-M / DoDD 8140.01 baseline IT certification — MUST be held upon contract award;
• Compliance with DoDD 8140.01, DoD 8570.01-M, and AR 25-2 within six months of contract start
• Ability to obtain and maintain a NACI / Public Trust Security Clearance
• Ability to obtain and maintain a DoD Common Access Card (CAC)
• Demonstrated experience providing IT helpdesk support in a DoD or military environment
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook/Exchange, Teams, SharePoint
• Demonstrated ability to plan, organize, meet deadlines, and handle sensitive/confidential information

Preferred Qualifications

• Prior military service or direct experience supporting the National Guard or Army Reserve
• Currently active DoD Common Access Card (CAC) and/or existing favorable security clearance adjudication — candidates with an active Secret clearance or higher fully meet and exceed the NACI/Public Trust minimum requirement
• Experience working with medical programs
• Familiarity with multiple DoD medical database and administrative systems
• Experience with the IPPS-A CRM ticketing system
• Familiarity with Army Enterprise network environments
• CompTIA Security+, CompTIA A+, or equivalent DoD-recognized baseline certification already in hand

Required Certifications

• DoD Baseline IT Certification (CompTIA, Security+, CompTIA A+, or equivalent)