ABOUT THE ROLE

"You’ll be the bridge between big-picture infrastructure initiatives and the actionable work that gets them across the finish line."

As a Business Analyst supporting our Infrastructure Cloud teams, you’ll turn complex projects into clear, meaningful stories, collaborate across app dev teams, and help keep delivery moving on time. You’ll own story mapping and refinement sessions, ensure work is fully scoped and understood, and partner across teams to identify and remove impediments before they slow us down.

This role is ideal for a detail-oriented, collaborative problem solver who can bring clarity to complexity, communicate effectively across teams, and keep everyone aligned on what needs to happen and when.

WHAT YOU'LL OWN

Backlog Ownership & Story Refinement

• Translate vision into execution: Convert business requirements into executable Jira Initiatives, Epics, and Stories.
• Run effective ceremonies: Facilitate backlog refinement ceremonies, lead story mapping sessions to drive alignment, and determine the viability of upcoming projects while ensuring the team has sufficient work ready for development.
• Prioritize with intent: Understand your teams’ roadmap and priorities to effectively prioritize the backlog of work.

Cross-Functional Delivery & Impediment Removal

• Keep engineering moving: Act as a liaison between engineering teams to ensure cross-team projects stay on schedule and ensure accuracy in development work.
• Clear the path: Identify and remove impediments and interruptions to team productivity, including managing cross-team coordination.
• Triage and investigate: Help triage, investigate, and resolve defects when needed.

Solutioning & Strategic Analysis

• Shape the roadmap: Analyze complex ideas or proposals and build a range of meaningful recommendations for future work on our roadmap.
• Serve as domain SME: Build functional depth to ensure the team consistently has the information needed to deliver work.

WHAT YOU BRING

Experience

• 3+ years of experience in the business analysis discipline.
• Demonstrated experience writing user stories in support of Agile software development.
• Good understanding of the software development life cycle (SDLC) and associated tools such as Jira and GitHub.
• Process Flow Analysis experience while synthesizing architecture and design best practices.

Skills & Approach

• Facilitation excellence: Strong communication and meeting facilitation skills.
• Technical versatility & curiosity: Enjoy working with a large variety of services and technologies, with an ability to learn quickly and think creatively.
• Analytical depth: Strong analytical, problem-solving, exceptional research, and reporting skills.
• Collaborative mindset: A collaborative, detail-oriented approach to bringing clarity to complexity and keeping cross-functional teams aligned.

HOW YOU'LL KNOW YOU'RE SUCCEEDING

• Sprints never stall: Engineering teams always have a refined, well-scoped backlog of work ready for development with zero ambiguity around acceptance criteria.
• Roadblocks vanish early: Cross-team dependencies, interruptions, and impediments are flagged and resolved before they impact team productivity.
• Cross-team alignment is seamless: Engineering and app dev teams stay in lockstep on shared initiatives, delivering accurate releases on schedule.
• Technical decisions turn into action: Complex ideas and proposals are smoothly translated into actionable, prioritized roadmap deliverables.

ABOUT MASTERY

Most TMS platforms are tolerated. We've proven a better way — one platform built for every facet of transportation: shippers, carriers, private fleets, and brokers, all under one roof. Built to be loved. We're still the only ones who mean that.

Mastery Logistics Systems exists because the transportation industry deserves better. For too long, shippers and carriers have been forced to stitch together a patchwork of outdated, inadequate systems — one for dedicated fleet, another for brokerage, another for LTL, another for intermodal — none of them talking to each other, all of them slowing things down. Mastermind TMS changes that: one platform for every mode, every function, every stakeholder. Flexibility, visibility, and control — finally in one place.

The timing matters. Global supply chains are under pressure like never before, and the transportation industry is at the center of it. We're building the platform that helps this industry move faster, smarter, and more efficiently — tackling everything from AI-powered data ingestion to intelligent automation.

We are a masterful mosaic of specialists, builders, and genuinely good people. Different backgrounds, different talents, one shared obsession: creating something the industry has never had. We believe in diversity of thought, deep respect for each other, and the relentless pursuit of getting it right. We're small enough that every person makes a real impact — technically and culturally — and deliberate enough that we only add people who make the whole better.

If you're passionate about humanizing a complex industry, building for scale, and touching every corner of the global economy — welcome home. Let's build a masterpiece.

BENEFITS — BECAUSE YOU SHOULD LOVE WHERE YOU WORK AND HOW YOU'RE TAKEN CARE OF

We don't do "bare minimum" here — not in the product, not in the culture, and definitely not in how we take care of our people. Mastery's benefit package is built to give you real coverage, real flexibility, and real peace of mind.

🏥  Medical, Dental & Vision

Comprehensive health coverage so you can focus on the work, not the what-ifs.

🛡️  Life & AD&D Insurance

Company-paid life insurance at 1× your salary, plus AD&D and additional voluntary coverage options.

⚖️  Legal & Employee Assistance

Legal assistance and employee support programs — for life's messier moments, big and small.

📈  401(k) with 4% Match

We invest in the platform and in your future. Save for retirement with a competitive company match.

🗓️  Flexible PTO

Manage your life and your schedule. We trust you to do great work and take the time you need to recharge.

❤️  Giving Back — St. Jude Children's Research Hospital

Our philanthropic partner is St. Jude Children's Research Hospital. Because doing good work and doing good in the world aren't mutually exclusive.

Robust benefits. Real flexibility. A team that has your back. That's the Mastery standard.