Operations Assistant

Operations Assistant – Peoria Heights, IL

Starting Wage: $25/hour

Hours: 8:30am – 5:00pm

Schedule: 5-day work week; Tuesday - Saturday; Sunday & Monday OFF

In-Person, Full-Time

Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service

Sherman's: Proudly Not Normal Since '76 (and Counting!)

Forget everything you think you know about retail. Back in '76, while the world was doing its thing, Sharon Sherman was busy building something different – a side hustle selling clocks and gifts with a whole lot of heart. Fast forward nearly half a century, and Sherman's has blossomed into four locations packed with home appliances, furniture, and mattresses.

Sure, we've grown beyond microwaves, but our family values? Rock solid. Show Concern. Have Fun. Be Helpful. Demonstrate Integrity. Show Ambition. Develop Relationships. These aren't just words on a wall; they're the fuel that keeps us going.

Now, about you. 

You're someone who takes ownership. You take initiative, think on your feet, and enjoy figuring out solutions rather than waiting for someone to tell you what to do.

You're confident and communicative. You're comfortable making decisions, following up on expectations, and having direct, productive conversations with teammates and customers.

You're a quick learner and natural problem-solver. You pick things up quickly, connect the dots, and know when to take action and when to collaborate with others.

You thrive in a fast-moving environment. Changing priorities, unexpected challenges, and plenty of moving pieces? You enjoy keeping things on track.

Most importantly, you're a team player who takes pride in getting things done right. You enjoy being someone others can count on and helping your team succeed.

About the Role: A Day in Operations

This isn't your typical desk job.

You'll be right in the middle of our busy warehouse and delivery operation — a fast-moving, non-climate-controlled environment where no two days look exactly alike.

Working alongside a small team of Operations Assistants, you'll serve as one of the Operations Managers' right-hand people, helping keep things organized, accountable, and moving forward.

Throughout the Day: Keep Things Moving

You'll be the connection between our delivery drivers, warehouse teams, sales, customer care, and leadership.

• Manage the Details: Handle billing, delivery documentation, inspections, reporting, and operational KPIs.
• Solve Problems: Navigate delivery delays, damaged merchandise, home damage claims, and customer concerns. Coordinate repairs, negotiate settlements when appropriate, and work toward solutions.
• Priorities can change quickly. You'll need to think on your feet, make decisions, and know when to bring others into the conversation.

As Trucks Return: Close Out the Day

You'll help ensure everything is accounted for and ready for tomorrow.

• Trucks & Equipment: Verify trucks are cleaned, fueled, and organized, with phones, keys, totes, and equipment accounted for.
• Returned Merchandise: Ensure products are properly wrapped, labeled, documented, and stored.
• Follow-Through: Address incomplete work, follow up on missed expectations, and help ensure nothing important gets overlooked.

Through It All: Be Part of a Great Team

Our environment is busy, but our culture is built on teamwork, trust, and accountability.

We believe in recognizing great work, communicating openly, supporting one another, and taking pride in what we accomplish together.

You won't be expected to have all the answers. But you will be trusted to take ownership, ask good questions, make decisions, and help find solutions.

Because at the end of the day, your work helps set the entire team up for success tomorrow.

What We're Looking For

• Strong Organizational Skills: You'll be able to prioritize daily goals, utilize technology to capture and report on completion of tasks, and help implement organizational systems in the department as you see room for improvement.

• Growth Mindset: You're always looking for ways to improve and are open to feedback and help from your team.

• Excellent Communication Skills: You're comfortable giving and receiving feedback and can listen to understand others' perspectives.

• Customer-First Mentality: You're dedicated to proactively resolving issues for both internal and external customers.

• Technological Proficiency: You should be comfortable using various software systems and Excel to manage data and generate reports.

Sound Like Your Kind of Challenge?

If you're looking for a predictable desk job where you can quietly work through a to-do list, this probably isn't it.

But if you enjoy solving problems, making decisions, working with people, and being part of a team where your contributions make a real difference?

We'd love to meet you.

At Sherman's, you'll be known. You'll know where you stand. And you'll keep growing.

Apply today!

Equal Opportunity Employer. Pre-employment background check required.