Operations Assistant – Peoria Heights, IL

Starting Wage: $25/hour

Hours: 11:00am – 7:30pm

Schedule: Tuesday – Saturday (OFF Sun & Mon) 

In-Person, Full-Time

Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service

Sherman's: Proudly Not Normal Since '76 (and Counting!)

Forget everything you think you know about retail. Back in '76, while the world was doing its thing, Sharon Sherman was busy building something different – a side hustle selling clocks and gifts with a whole lot of heart. Fast forward nearly half a century, and Sherman's has blossomed into four locations packed with home appliances, furniture, and mattresses.

Sure, we've grown beyond microwaves, but our family values? Rock solid. Show Concern. Have Fun. Be Helpful. Demonstrate Integrity. Show Ambition. Develop Relationships. These aren't just words on a wall; they're the fuel that keeps us going.

Now, about you. 

You thrive in environments where details matter – which is probably why you are looking at an admin role in the first place. 

But, unlike typical admin jobs, you want a work environment where no two days look exactly the same. 

You are organized, communicative, and naturally follow through. 

Most importantly, you want to help people. Your instinct is to collaborate and take care of people. 

About the Role:

This is not a quiet desk job hidden in the back office. 

This role sits right in the middle of our warehouse and delivery operation — a loud, fast-moving, constantly changing, non-climate-controlled environment.

In many ways, you are the Operations Managers’ right-hand person, helping keep the department organized and moving forward. You will also be joining a small, existing team of Operations Admins, working closely together to support operations.

You are one of the people responsible for making sure the day gets closed out correctly. That means making sure trucks return properly, equipment is accounted for, returned product is organized correctly, operational issues are documented, customer concerns are addressed, and unfinished details do not get ignored or passed along unresolved.

You are part operational coordinator, part accountability partner, and part customer care specialist.

When things go wrong — damaged product, home damage claims, missing paperwork, incomplete routes, upset customers, missing equipment, delivery delays — you help move the situation toward resolution instead of letting it sit unresolved.

Where Teamwork & Connection Lead to Great Work

Let's be real: "operations" can conjure up images of an impersonal environment where everyone works alone. 

We're here to flip that script.

While our work is fast-paced and happens in a warehouse setting (not climate controlled), our culture is built on a strong foundation of teamwork, trust, and accountability. We believe a great workplace is a happy one, and that's fueled by people who take pride in their work and genuinely enjoy the people they work with—their teammates. We do it through a culture of direct feedback, recognition, and holding one another accountable.

What You'll Do:

• Make Sure the Day Gets Closed Out Correctly: You’ll help ensure trucks are returned properly at the end of the route — cleaned out, fueled, organized, and ready for the next day. Returned product needs to be wrapped, labeled, documented, and stored correctly. Phones, keys, totes, and equipment need to be accounted for. If something is missing, incomplete, or off-track, you follow up.

• Communicate Constantly: You’ll communicate with drivers, warehouse teams, sales teams, customer care, and leadership throughout the day. This role requires someone comfortable having direct conversations, following up when expectations are missed, and making sure details do not fall through the cracks.

• Billing, Reporting, & Follow-Up: You’ll assist with billing, inspections, reporting, delivery documentation, operational follow-up, and tracking KPIs. Accuracy matters because small misses can create major customer problems later.

• Adapt Quickly: Priorities change constantly in Operations. You may walk in with a plan for the day and have to pivot multiple times based on customer issues, delivery changes, or operational needs.

• Customer Service: You’ll serve as a key point of contact both internally and externally, responding to customer communication through phone calls, text messages, and email while actively working issues toward resolution. Customers may contact you regarding delivery delays, missing product, damages, or problems that occurred during delivery or installation. You work to move the situation forward. You follow up. You communicate. You help the customer feel taken care of, even when mistakes happen.

• This role also includes handling more complex customer situations, including:

• • Service & Repair Coordination: Determining which issues should be escalated to our Service & Repair department and ensuring the proper information is communicated for follow-up.

• • Damage Resolution: Working with customers to resolve product damage concerns, including negotiating settlements for damaged items customers choose to keep.

• • Claims Management: Managing home damage claims related to deliveries or installations and helping guide the issue toward resolution in a professional and timely manner.

What We're Looking For

• Strong Organizational Skills: You'll be able to prioritize daily goals, utilize technology to capture and report on completion of tasks, and help implement organizational systems in the department as you see room for improvement.

• Growth Mindset: You're always looking for ways to improve and are open to feedback and help from your team.

• Excellent Communication Skills: You're comfortable giving and receiving feedback and can listen to understand others' perspectives.

• Customer-First Mentality: You're dedicated to proactively resolving issues for both internal and external customers.

• Technological Proficiency: You should be comfortable using various software systems and Excel to manage data and generate reports.

Ready to join a supportive, driven, and ambitious team?

Then apply today!

We can’t wait to hear from you!

Equal Opportunity Employer. Pre-employment background check required.