If you drink tea, you know Smith produces incredible products. If you live in the Portland area you know Smith has an incredible brand and reputation.

Did you know we’re also growing?

Have you seen that we were recognized as a TopWorkplace by the Oregonian in 2025?

Were you aware that we have a central location right behind our Tea Room on SE Washington with easy access to parking, buses and amazing restaurants like Olympia Provisions, Wayfinder and Produce Row?

That’s a little bit about our company...let’s talk about the role!

Title and Duties 

The Tasting Room Manager is responsible for the daily leadership, operations, and guest experience within the Smith Teamaker Tasting Rooms. This role ensures staffing coverage, facilitates team training and communication, maintains a high standard of product and brand knowledge among employees, and drives operational excellence and profitability. The position reports to the Director of Retail Operations.

Staffing:

·         Recruit, select, onboard, and train Tasting Room team members as needed.

·         Maintain weekly schedules; provide floor coverage when staffing gaps occur.

·         Coach employees to drive results, growth, and excellent guest experiences.

·         Ensure all staff maintain strong knowledge of products, company history, processes, and service standards.

·         Forecast staffing needs using year-over-year labor metrics and internal tools.

·         Foster a positive, engaged workplace culture and address performance concerns promptly

Communication:

·         Actively communicate with Product & Marketing, Operations, and other departments to ensure smooth cross-functional workflows.

·         Collaborate with the Marketing Manager, Designer, and Ecommerce Manager to support timely execution of creative and promotional assets.

·         Send weekly internal communications with updates, announcements, changes, and reminders.

·         Serve as a point of contact for daily operational questions from staff.

Training:

·         Ensure all new hires are trained in a timely, consistent, and efficient manner

·         Coordinate with other departments for cross-functional training

·         Coordinate with employees and STM for more in-depth, immersive training with the tea department, sales and marketing

·         Conduct monthly team meetings for both trainings and updates

Inventory Management:

·         Responsible for coordinating with Inventory Manager to maintain optimum stocking levels

·         Work closely with operations and finance to ensure that inventory numbers are correct daily/weekly/monthly

·         Track and order TR supplies daily/weekly/monthly

Tasting Room Environment:

·         Ensure retail space is well-merchandised, clean and inviting

·         Create/implement cleaning schedule of daily and weekly tasks

·         Provide input and guidance on merchandise items

·         Work with DORO to develop product placement plan; facilitate and execute plan with staff

Profitability:

·         Formulate ways to increase the profitability of the stores both from a revenue and cost perspective

·         Work with DORO on budgetary and strategic planning for profitability in the stores

·         Update daily TR sales workbook as well as maintain it for full data transparency

·         Create monthly TR metrics to share with Executive Leadership Team

Required & Preferred Skills and Experience

·         2–4 years of experience in hospitality, retail leadership, café management, or similar guest-facing environments.

·         Demonstrated success in supervising, training, and coaching teams.

·         Strong communication skills, both written and verbal.

·         Proficiency with scheduling, POS systems, and basic reporting (Excel/Google Sheets).

·         Ability to manage multiple priorities and work independently while maintaining attention to detail.

·         Strong sense of ownership over guest experience, operational standards, and brand representation.

·         Ability to lift up to 40 lbs., stand for long periods, and work a flexible schedule including weekends and occasional evenings.

Key Competencies

• Operational Excellence
• Leadership & Team Development
• Guest Experience Focus
• Communication & Cross-Functional Collaboration
• Problem-Solving & Decision-Making
• Accountability & Results Orientation

Benefits

·         Competitive salary commensurate with experience and performance

·         Fully paid medical, vision and dental insurance

·         Paid holidays, PTO, flexible spending account, 401k, neighborhood parking permit

·         Excellent tea selection and lots of high fives