About Tapi

Tapi is on a mission to be the operating system that coordinates maintenance for every home. We build software that connects property managers, trades, tenants, and landlords. With a large presence in New Zealand, Australia, and United Kingdom we help property managers streamline their maintenance operations.

About the role

Tapi coordinates maintenance on behalf of property managers — quoting, trade sourcing, job management, and invoicing — end to end.

This is the operations role at the heart of that service. If you love a ticked-off list, thrive on keeping things organised, get genuine satisfaction from making sure nothing falls through the cracks and providing a first-class customer experience — this role was built for you.

You'll be the person property managers, tenants, and trades all rely on to keep jobs moving. That means being on the phone, on the tools, and on top of every detail — all at once.

What you'll do

• Job coordination
  Manage job coordination — keeping trades, property managers, and tenants informed and aligned at every stage. You'll love the rhythm of moving jobs through a clear process and making sure each one lands cleanly.
• Trade management
  Work with trades. Build relationships, manage onboarding, handle compliance checks, and stay on top of day-to-day communication.
• Quoting and invoicing
  Prepare quotes and invoices using our tooling and templates. Accuracy and a quick turnaround are the standard.
• Payments
  Process payments and reconcile accounts on a regular cycle. Track what's outstanding and follow up until it's resolved.
• Admin and compliance
  Keep trade documentation — insurance, licences, agreements — current and accounted for. The detail is important; you'll make sure it's right.

Qualifications

• Genuinely organised — you keep things tidy without being asked, and nothing slips
• A natural on the phone — warm, confident, and easy to deal with
• Friendly and personable — people enjoy working with you, and that shows
• Someone who loves completing things — a done list at the end of the day feels good
• Process-oriented — you follow a clear process carefully and speak up when something's off
• Quick to pick up new tools
• No specific industry background required. Administration, customer service, or coordination experience is a great foundation.

This is a rare chance to be the first operations hire for this part of Tapi — with real ownership and a direct line to how the function grows.