About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

Airport Customer Service Ambassador – PM Shift

Department: Service Operations
Location: Jamaica, NY – JFK International Airport
Company: VIP Hospitality LLC
Position Type: Full-Time and Part-Time Opportunities Available
Starting Pay: $21.25 per hour
Shift: PM Shift

Position Summary

The Airport Customer Service Ambassador – PM Shift plays an important frontline role in supporting passengers, visitors, airport employees, and stakeholders throughout JFK Terminal 4, with a primary focus on airport checkpoints and international arrivals.

The PM shift is especially focused on supporting afternoon and evening passenger activity, including departures, arrivals, checkpoint volume, queue organization, wayfinding needs, and guest support during high-traffic airport periods.

This position is ideal for someone who enjoys working in an active, people-facing environment and can remain professional, patient, and solutions-focused as passenger volume and operational needs change throughout the shift.

Customer Service Ambassadors assist with wayfinding, passenger flow, checkpoint support, queue organization, international arrivals assistance, and issue reporting. Ambassadors may also support small team coordination by helping assign tasks, providing feedback, and serving as a point of contact within an assigned area when needed.

Key Responsibilities

• Provide a welcoming, professional, and helpful presence for passengers, visitors, airport employees, and stakeholders.
• Support afternoon and evening passenger flow throughout JFK Terminal 4, especially at airport checkpoints and international arrivals.
• Offer clear directions and wayfinding assistance to travelers, visitors, and airport personnel.
• Assist with organizing queues, redirecting passenger attention, and helping travelers understand next steps in the airport process.
• Help maintain orderly movement in busy public-facing areas during peak passenger activity.
• Guide passengers toward faster or more efficient alternatives when appropriate.
• Monitor assigned areas and report facility, passenger flow, or stakeholder issues to the appropriate team members.
• Communicate clearly with passengers, coworkers, airport partners, and leadership.
• Maintain a calm, courteous, and solutions-focused approach during active afternoon and evening operations.
• Support team members and assigned operational areas as directed by supervisors or management.
• When assigned as a lead or area point of contact, assist with task assignments, team feedback, and area coordination.

Schedule and Shift Availability

This position is for candidates interested in PM shift opportunities.

VIP Hospitality is currently hiring 5 Customer Service Ambassadors for the PM shift.

Available PM shift schedules may include:

• 12:00 PM – 8:00 PM
• 12:30 PM – 8:30 PM
• 1:00 PM – 9:00 PM
• 2:00 PM – 10:00 PM

Both full-time and part-time schedules may be available based on operational needs. Candidates must be comfortable working afternoon and evening hours, weekends, and holidays as needed.

PM shift team members should be comfortable working during busy travel periods and maintaining professionalism as operational needs shift throughout the day.

Compensation and Benefits

Selected applicants will start at a minimum of $21.25 per hour.

Eligible team members may participate in the following benefits:

• Medical, dental, and vision insurance options
• Matching 401(k) plan after 90 days, unless opting out
• Sick time accrual
• Vacation paid time off accrual, based on individual eligibility
• Parking pass eligibility with company coverage of related payments for qualifying team members
• Premium pay for eligible designated holiday shifts

Qualifications

Required Qualifications

• High school diploma or general equivalency required.
• Must have one of the following:
• • At least one year of customer service experience at a medium to large hub airport; or
  • At least two or more years of customer service experience in another professional setting.
• Strong verbal communication and interpersonal skills.
• Ability to remain professional, calm, and courteous in a high-volume public environment.
• Comfortable standing, walking, and maintaining an active floor presence for extended periods.
• Ability to follow directions, communicate issues, and work effectively as part of a team.
• Must be reliable, punctual, and available to work PM shift schedules, including weekends and holidays as needed.

Preferred Qualifications

• Bilingual or multilingual communication skills preferred.
• Languages commonly spoken in the region or used in guest and stakeholder interactions are especially helpful, including:
• • Spanish
  • Mandarin
  • Cantonese
  • Russian
  • Haitian Creole
  • French Creole
  • Other relevant languages

Airport Clearance Requirements

Because this position is located at an international airport, selected candidates must be able to provide documentation proving employment authorization and successfully complete all post-offer requirements.

This includes, but may not be limited to:

• Airport badging and ID clearance requirements
• Background check
• Drug screening
• Any additional airport, company, or stakeholder clearance requirements

Employment is contingent upon successfully completing all required clearances.

Ideal Candidate Profile

The most successful PM Shift Customer Service Ambassadors are professional, adaptable, and comfortable supporting passengers during active afternoon and evening travel periods. This role is a strong fit for candidates who enjoy helping people, staying engaged, and keeping public-facing areas organized during high-volume operations.

Ideal candidates are confident communicators who can provide direction, reduce confusion, support passenger flow, and represent VIP Hospitality with professionalism at all times.

Apply Today

If you enjoy helping travelers, creating positive guest experiences, and working in a fast-paced airport environment, we look forward to reviewing your application.