WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization®.

We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year.

We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development.

101 Ellwood Apartments located in Baltimore City, MD is searching for an experienced Service Manager to lead the properties' maintenance operations! The Service Manager completes daily maintenance operations for the property. They will be responsible for scheduling and managing contractors and vendors, managing work orders, apartment turns and resident concerns. Previous experience as a residential maintenance manager strongly preferred.

Your job as our Service Manager is to lead the daily maintenance operations of the property. 

*****Pay for this position is $34/h*****

This is a solo position and responsible for On Call Emergency

Must have valid drivers license/vehicle/HVAC Certified

As a Service Manager, some of your responsibilities will include:

• Diagnosis and repair in areas such as: HVAC, electrical, plumbing, carpentry, drywall, flooring, general maintenance and unit turnover
• Working to achieve the operational goals of the property within company policies/guidelines
• Conducting property inspections regularly, identifying interior and exterior work that needs to be completed
• Managing move-in and move-out processes
• Scheduling and executing routine preventative maintenance
• Updating work order systems and generating work orders
• Communicate with Property Manager to provide updates of projects, unit turns and work order status
• Scheduling and managing contractors, vendors and third-parties

Required Knowledge, Skills, and Abilities:

• HVAC Certification
• Demonstrated plumbing, electrical, and carpentry skills required
• Knowledge of OSHA safety rules and regulations
• Excellent time management and prioritization skills
• Ability to communicate in writing, and responding to emails
• Excellent verbal communication skills with residents and staff
• Superior customer service skills with ability to respond to clients with diplomacy, tact, and patience
• Ability to quickly learn new technology and computer applications
• Demonstrated sensitivity to different cultures
• Valid driver's license and reliable transportation required

Education and Experience:

• High School Diploma or equivalent
• Five years' experience in residential multifamily or facility maintenance
• 3 years of supervisory experience in residential maintenance

Why Join WPM?

• Competitive Pay – $33/hour (based on experience) + phone & allowance
• Great Benefits – Medical, dental & vision insurance, 401(k), PTO, sick leave, and rental discount (for eligible full-time associates living at a WPM-managed property)
• Career Growth – Ongoing training and professional development
• Supportive Team Culture – Work with a collaborative, professional, and resident-focused team

If you’re a motivated maintenance professional seeking a stable and rewarding opportunity, we’d love to hear from you!

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