About DecksDirect.com

Helping People Build Better Decks

We’re always looking for smart, creative, solution-driven people to join our team. We believe that we make the difference in our customers’ deck or patio building experience, from our products to our knowledge and our incredible service. Our departments are built on teamwork and our culture is built on our core values we live out each day.

If you’re interested in a job with a growing company where the team is passionate about creating a great experience for its customers, one of our roles may be for you!

Our Core Values

Our values are rooted in our North Star promise of Building Together to foster a workplace where everyone can thrive, and a promise to our customers to provide an unparalleled experience. We achieve success by working as a team and collaborating with our customers.

Building Together inspires a culture where every member of the team embodies the principles of Courage, Resourcefulness, and Drive. 

Courage: ignite possibilities, embrace change, and lead with confidence. 

At DecksDirect, we act courageously and boldly, seeking opportunities to be better every day. We play to win, confronting challenges, innovating fearlessly, and reimagining what’s possible. By acting courageously we overcome obstacles and create our own opportunities to succeed.

Resourcefulness: come up with bold and ingenious solutions to relentlessly overcome challenges.

At DecksDirect, resourcefulness is the bedrock of our success. We find creative solutions to overcome obstacles, utilizing every tool available and using our ingenuity to influence outcomes. With fortitude and agility, we adapt to a continuously evolving landscape, enhancing our ability to serve our customers.

Drive: break barriers, crush goals, and own success unapologetically.

At DecksDirect, our commitment to excellence drives us. By setting ambitious goals, striving for continuous improvement, and focusing on results, we achieve the best outcomes for our customers. United by our shared successes, we are driven to excel and perform every task with tenacity and excellence. 

These values are our anchor and allow every interaction to be focused on our customer’s journey with DecksDirect.

About the role

Position Summary: The Returns/Cut Down Coordinator plays a vital role as a member of the distribution center, fulfilling the company’s mission; Help People Build Better Decks. This role is accountable for modifying/repackaging of items, combining products, cut down of damaged products, and handling all returns to the DC. This role requires multitasking, strong computer and communication skills. 

Key Responsibility Areas: Strategic, Communication, Financial, Management, Technical etc

• Accountabilities:
• • Returns
  • • Inspect
    • Receive
    • Putaway
    • Report out damages/open tasks with customer service/IC as needed
  • Cut Downs
  • • Pull, cut down, relabel, and putaway items as needed through task system

• Communications:
• • Communicate directly with the General Manager, Operations Manager, Department Supervisors, Team Leads, and fellow DecksDirect team members
  • Participate in department meetings to ensure proper hand-off of important information
  • Communicate safety issues with distribution center leadership

• Execution:
• • Performing proper receipt of returned goods
  • • Inspect for damages
    • Putaway items after receipt
    • Collect all parcel packages 
    • Receive any not returns if on return pallets
    • Label as needed
  • Modify railing and other products using power hand tools such as nippers, saws and grinders
  • Finish raw edges using hand tools to deburr sharp edges and adding touch-up paint where necessary
  • Combine SKUs of product into one kit SKU and properly package the kit 
  • Put away and replenish stock accurately
  • Transfer products to various locations in the warehouse 
  • Ensure that products are picked and/or repackaged to meet shipping and customer expectations without damage
  • Ensure product is picked accurately for each order
  • Report inventory variances to the inventory control team
  • Other warehouse-related duties as assigned 

• Measurement:
• • Cut downs
  • • Cut downs completed with 7 business days of creation
  • Returns
  • • Received into system within 48 hours of delivery
    • If an error, task create within 48 hours of delivery

• Development:
• • Participate in distribution center continuous improvement events
  • Cross-training in additional functional areas of the distribution center to assist when needed

Qualifications: degrees, certifications, experience, etc.

• Ability to communicate effectively
• Ability to multitask
• Detail and service-oriented
• Positive attitude and team player
• Ability to operate power hand tools safely and efficiently

Working Environment: list location (office, onsite, etc) as well as any physical requirements of the position

• Full Time: Standard work hours are 8:30am – 5pm Monday through Friday.
• Hourly / Non-exempt (eligible for overtime)
• • Wage: $22.50/hr starting pay
• Location: Whitestown, IN
• Internal position: not remote or telecommute
• Regularly lift and/or move objects up to 50 lbs, occasionally team lift up to
• 100 lbs