About Delos Insurance Solutions

Delos Insurance Solutions, a pioneering Managing General Agent (MGA), is at the forefront of transforming property insurance in climate-affected regions. Delos is currently active in California, writing policies in areas that other insurance providers are avoiding for wildfire exposure.

Position Overview

At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.

* In support of career development and team continuity, internal candidates must have a minimum of nine (9) months in their current role to be eligible for consideration.

Key Responsibilities

• Deliver top-tier, unscripted white-glove service via phone, email, and chat.
• Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.
• Tactfully handle conflict resolutions and expertly de-escalate client situations.
• Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.
• Document daily challenges and corrective actions in the call-center database.
• Use insights from call-center data to suggest continuous improvement strategies.

Role Objectives

• Uphold Delos' unparalleled standard of client service and support.
• Drive continuous process enhancements using feedback and data.
• Cultivate a thorough knowledge of our insurance products to serve clients effectively.

Qualifications

• Valid California Property & Casualty Insurance License.
• Stable High-Speed Internet connection suitable for VOIP.
• Quiet Work-from-Home setup.
• Genuine passion for customer service and effective interpersonal skills.
• Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more.
• Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.

Key Attributes

• A blend of professionalism and punctuality.
• Self-driven with a collaborative mindset.
• Adept problem-solving abilities.
• An optimistic, proactive demeanor coupled with a strong sense of responsibility.

Compensation and Benefits

• Competitive salary plus equity stock options
• Flexibility to work from anywhere in the United States
• Unlimited PTO, including sick leave and company holidays
• Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents)
• 401(k) retirement savings plan
• Professional development opportunities and tuition assistance

If you are a licensed insurance professional with a passion for delivering exceptional customer service and a desire to be part of a groundbreaking startup revolutionizing property insurance, we invite you to apply. Join us in making a meaningful impact in wildfire-stressed regions of California.